Service Engineer

The Pointer; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A security solutions company is seeking a skilled Service Engineer in Liverpool to inspect, maintain, and install security systems including alarms and CCTV. The ideal candidate will have at least 5 years of experience in the industry and be able to provide exceptional customer service. This role offers a competitive salary and various benefits, including career progression and flexible working hours.

Benefits

Competitive salary with annual review

Career progression and training

Pension & employee referral scheme

Flexible working & generous holidays

Life assurance and private GP access

Employee discounts & company car for eligible roles

Qualifications

• At least 5 years of experience in the security or electrical industry, focused on access control and fire alarm systems.
• Proven experience in a service environment, particularly in security systems.
• Full, current driving license.

Responsibilities

• Inspect, maintain, and install security systems for optimal performance.
• Manage workload efficiently to meet service deadlines.
• Diagnose faults and repair issues promptly.
• Provide exceptional customer service and support.
• Participate in standby and call-out rota for urgent service requests.

Skills

Experience in security or electrical industry

Problem-solving skills

Communication skills

Interpersonal skills

Education

Relevant qualification in electrical or security industry

Tools

IDS - Galaxy

IP CCTV

Job description

Overview

We\'re looking for a skilled Service Engineer responsible for inspecting, maintaining, and installing a wide range of security systems, including intruder alarms, fire alarms, CCTV, and access control systems. This is an exciting opportunity to work in a fast-paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction. We are also looking for a Service Engineer located in Liverpool and Installation Engineers in Surrey, Hampshire and surrounding areas. If you wish to apply for any of these roles, please reach out directly to [e-mail].

Responsibilities

• Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
• Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
• Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
• Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.
• Actively participate in the standby and call-out rota, responding quickly and effectively to urgent service requests.

Qualifications

• At least 5 years of experience in the security or electrical industry, with a strong focus on the installation, maintenance, and servicing of access control, CCTV, and fire alarm systems.
• Proven experience in a service environment, particularly in security systems.
• Relevant qualification or equivalent experience in the electrical or security industry.
• Experience with IDS - Galaxy, IP CCTV, and other security technologies is highly preferred.
• Excellent problem-solving skills and the ability to work independently.
• Exceptional communication and interpersonal skills.
• Full, current driving license.

Benefits

• Competitive salary with an annual review
• Career progression, mentoring, and training
• Pension & employee referral scheme
• Flexible working & generous holidays
• Life assurance, private GP access, flu jab
• Employee discounts & company car (eligible roles)
• Join a team where your expertise, drive, and passion for growth are valued. Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.