Service Engineer

ACS Business Performance Ltd; Lewes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology business in East Sussex is seeking a Service Engineer. This full-time role involves supporting, installing, and maintaining scientific equipment, necessitating an engineering background and significant UK and international travel. Applicants must possess strong problem-solving abilities and excellent communication skills. A valid UK driving licence and passport are essential.

Qualifications

• Comfortable using tools for wiring, soldering, and diagnostics.
• Experience interpreting engineering and circuit diagrams.
• Valid UK driving licence required.

Responsibilities

• Diagnose, repair, and service scientific instruments.
• Provide technical support via phone and email.
• Install Cryo Transfer systems and train customers.

Skills

Hands-on ability with tools

Customer communication skills

Problem-solving skills

Education

HNC/HND in Mechanical or Electrical Engineering

Tools

Test equipment (multimeters, micrometers)

Job description

Overview

Location: Laughton, East Sussex
Travel: 50%+ UK and regular international
Work Hours: 37 hours/week

We're working with a leading technology business in East Sussex looking for a Service Engineer to join their Field Service team. This is a full-time, hands-on role focused on supporting, installing, and maintaining highly specialised scientific equipment used across the UK and internationally.

This is an excellent opportunity for someone with a mechanical or electrical engineering background who enjoys problem-solving, working with customers, and travelling as part of their job. Over 50% of the role involves travel across the UK and regurarly overseas; EU, non EU, Russia, Far East, Middle East and USA. You must be able to travel freely to these countries

Responsibilities

• Diagnose, repair, and service scientific instruments both on-site and in the field.
• Provide remote technical support via phone and email.
• Install Cryo Transfer systems and train customers in their use.
• Liaise with customers and internal teams to coordinate logistics and escalate issues.
• Promote service parts and maintenance contracts.
• Maintain detailed service records and support performance tracking.
• Occasionally support product testing and assembly.

Required Skills & Experience

• HNC/HND (or equivalent) in Mechanical or Electrical Engineering.
• Strong hands-on ability with tools, wiring, soldering, and diagnostics.
• Experience interpreting engineering and circuit diagrams.
• Comfortable using test equipment (multimeters, micrometers, etc.).
• Excellent customer communication and problem-solving skills.
• Full UK driving licence
• Valid passport required; Travel to EU, non EU, Russia, Far East, Middle East and USA. You must be able to travel freely to these countries