Service Desk Team Lead - Hybrid IT Support & Growth

Action for Children; Watford; Hybrid; GBP 37,000; Full time

Job summary

A charitable organization in Watford is seeking a Service Desk Team Leader to manage their dedicated IT Support team. The ideal candidate will oversee a small team, ensuring quality technical support, while also looking for opportunities to enhance services. Key requirements include team management experience and technical qualifications like MCSE or ITIL. This hybrid role offers competitive salary and benefits, aiming to protect and support children.

Benefits

29 days annual leave

Professional qualifications and training opportunities

Flexible maternity, adoption, and paternity packages

Pension with up to 7% employer contribution

Staff discount portal and Blue Light Card eligibility

Qualifications

• Experience of managing and leading teams.
• Experience working in service support environment.
• Substantial experience of support and development in Microsoft.

Responsibilities

• Line manage the staff of the IT Service Desk team.
• Manage the workflow and effective deployment of staff.
• Provide professional advisory and guidance technical service.

Skills

Team management

Technical support

Communication skills

Organizational skills

Attention to detail

Multitasking

Education

IS related diploma or HND

Advanced support qualification (MCSE, ITIL)

Tools

Service desk systems

Microsoft Environment

Job description

A charitable organization in Watford is seeking a Service Desk Team Leader to manage their dedicated IT Support team. The ideal candidate will oversee a small team, ensuring quality technical support, while also looking for opportunities to enhance services. Key requirements include team management experience and technical qualifications like MCSE or ITIL. This hybrid role offers competitive salary and benefits, aiming to protect and support children.