Service Desk Manager (Homebased)

Health Partners; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading wellness solutions provider in the UK is looking for a Service Desk Manager to ensure high-quality IT support for users. This role is home-based and focuses on managing the Service Desk team, driving continuous improvements, and mentoring staff. Candidates should possess an ITIL Certification and strong leadership skills. Excellent communication and problem-solving abilities are essential. Enjoy competitive pay up to £45k, along with benefits like a pension scheme and annual leave.

Benefits

Competitive annual salary

Contributory pension scheme up to 6%

Life assurance

25 days annual leave plus bank holidays

Day off for your birthday

Discounted gym membership

Cycle to work scheme

Health cashback plan

Qualifications

• Proven experience in managing an IT Service Desk or similar technical support function.
• Strong leadership and people management skills to motivate and develop a team.
• Excellent troubleshooting and problem-solving capabilities focused on user-centric solutions.
• Familiarity with ITIL principles and service management frameworks.

Responsibilities

• Ensure delivery of exceptional IT support to end users.
• Oversee day-to-day management of the Service Desk team.
• Monitor performance metrics and implement best practices.
• Analyze trends and drive continuous improvement initiatives.

Skills

Leadership

Troubleshooting

Problem-solving

Communication

Time-management

Education

ITIL Certification (V3 Foundation or higher)

Tools

ServiceNow

Jira

Zendesk

Job description

Role Outline

Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions. We work with organisations across a wide range of industries to support the physical and mental health of their employees.

The Service Desk Manager will ensure the delivery of high-quality technical support to end users, manage team performance, and drive continuous improvement initiatives.

Key Responsibilities

In this role you will ensure the delivery of exceptional IT support to end users and drive continuous improvement. Overseeing day-to-day management of the Service Desk team will enable incidents and service requests to be resolved efficiently and escalations handled promptly. You’ll play a key part in monitoring performance metrics, implementing best practices, and aligning processes with organisational goals.

As a strong leader you will manage team resources, mentor staff, and foster a collaborative customer‑focused environment. With a keen eye for improvement you’ll analyse trends, implement long‑term solutions, and drive initiatives such as automation and self‑service tools.

What we are looking for

You will have proven experience in managing an IT Service Desk or similar technical support function. Strong leadership and people management skills, with the ability to motivate and develop a team, are essential. Excellent troubleshooting and problem‑solving abilities, with a focus on delivering user‑centric solutions, are required.

You will be familiar with ITIL principles and service management frameworks, and be proficient with IT service management tools (e.g. ServiceNow, Jira, Zendesk). You will have strong organisational and time‑management skills, able to prioritise and handle multiple tasks simultaneously. Excellent communication and interpersonal skills, and the ability to interact effectively with technical and non‑technical stakeholders, are also necessary.

An ITIL Certification (V3 Foundation or higher) is required for this role.

Hours

This is a full‑time role working Monday to Friday, 37.5 hours per week.

Location

This role is home‑based.

Remote Working Disclaimer

Please note that this job advert is for remote working from home in the UK only. Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours. Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

Salary

The salary for this position is up to £45k per annum, depending on qualifications and experience.

Company Benefits

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Day off for your birthday (non‑contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals—including occupational health advisors, physicians, physiotherapists, and counsellors—delivers tailored, evidence‑based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long‑term partnerships built on trust, professionalism and results. Whether through workplace health assessments, proactive wellbeing initiatives or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together we can build healthier futures.

Application Process

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To discuss the role, please contact the team at…

We look forward to receiving your application and joining our team!

Diversity & Inclusion Statement

Health Partners is a proud member of the Disability Confident employer scheme. We understand everyone has individual work and home life responsibilities and are happy to discuss flexible working arrangements for this role if needed.

We aim to become one of the most inspiring companies to work for and to achieve this ambition we need the best talent to come and work for us. We look for candidates with the right skills and values. Selection is based on a fair and equal process. We are proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent and helping people realise their full potential by being themselves at work and delivering an outstanding service to everyone regardless of difference.

Required Experience: Manager

Key Skills: Editorial, Catering, B2C, Camp, Computer Engineering

Employment Type: Full-Time

Experience: Years

Vacancy: 1