Service Desk Engineer - Telecommunications

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading telecommunications provider in Greater London is seeking a Service Desk Engineer to deliver top-tier IT support. Responsibilities include troubleshooting hardware, software, and network issues, managing incident resolutions, and ensuring smooth IT operations. Ideal candidates will have service desk experience and familiarity with Windows 11, M365, and Azure Active Directory. Competitive salary and benefits offered.

Benefits

Travel to work expensed (Up to Zone 6 of London Underground paid)

Private Medical Insurance

Responsibilities

• 1st and 2nd level troubleshooting with customers.
• Manage ticket queuing with IT support system.
• Provide hands-on PC and mobile phone support.

Skills

Service Desk Experience

Windows 11/Servers

M365 Stack

Azure Active Directory

Job description

Overview

Ready to deliver top-tier IT support in a global technology environment?

Join a leading telecommunications and ICT solutions provider renowned for connecting businesses worldwide through innovation and reliability. The company combines global reach with local expertise to empower digital transformation across industries.

The team is seeking a Service Desk Engineer to provide first-line technical support, manage incident resolution, and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware, software, and network issues, escalating complex cases, and maintaining strong communication with users to ensure timely solutions.

Make your next move with a team that powers global connectivity. Apply now!

Responsibilities

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools
• Queuing management with IT support ticket system
• Hands-on PC & mobile phone support and initial kitting

Qualifications / Skills

• Service Desk Experience
• Windows 11/Servers
• M365 Stack
• Azure Active Directory

Benefits

• Travel to work expensed (Up to Zone 6 of London Underground paid)
• Private Medical Insurance

Salary

• £32,000 Basic Salary Per Annum