Service Desk Engineer -SC Cleared-South West 220

SmartSourcing Ltd; Salisbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT service provider in the Salisbury area is seeking an experienced IT Service Desk Analyst. The successful candidate will possess knowledge of ITIL v.3 or v.4 and provide desktop support, primarily focusing on Windows 10. The role requires SC clearance or eligibility for sponsorship, with a commitment to working on-site initially. Candidates must be local to ensure a suitable commute daily and possess excellent communication skills, both written and oral.

Qualifications

• Experience in ITIL v.3 or v.4 is essential.
• Proficiency in Microsoft Office and transitioning to Windows 10/11 is beneficial.
• Ability to support desktop installations and maintain software licensing.

Responsibilities

• Support and maintain IT services via the IT Service Desk.
• Handle incoming calls to the IT Service Desk and ensure IT incidents are logged.
• Work in an SC Security Cleared environment.

Skills

Knowledge of ITIL v.3 or v.4

Microsoft Office

Windows 10

Intune

Antivirus software knowledge

Desktop installation knowledge

Support for desktops PCs including hardware

Software licensing knowledge

Excellent written and oral communication skills

Job description

Do you live in the Salisbury area with recent 1st Line Support Engineer, Helpdesk analyst, Service desk, Desktop Support experience with a good knowledge of ITILv.3/v.4

To work in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. The client will sponsor SC clearance if not already held.

Based near Salisbury, Wiltshire, South West. MUST LIVE WITHIN NO MORE THAN AN HOURS COMMUTE TO SITE.

Rate 220pd Inside IR35/Umbrella.

ASAP, 6 months initially.

IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough.

5 days on site then possibly moving to hybrid working.

Due to remote location own transport is essential and candidates MUST BE local to site.

You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and logging within the Service Management tool ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level.

Essential Skills

• A good knowledge and experience with ITIL v,3 or v.4
• Microsoft Office and moving towards Windows 10, Windows 11 beneficial
• Intune
• Antivirus software knowledge
• Desktop Installation knowledge
• ITIL V3 Foundation
• Supporting desktops PC's including hardware
• Software licensing, in particular Microsoft Volume Licensing (Desirable)
• Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines.

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.