Service Desk Engineer - IT Support (1st/2nd Line)

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading telecommunications provider in Greater London is seeking a Service Desk Engineer to deliver top-tier IT support. Responsibilities include troubleshooting hardware, software, and network issues, managing incident resolutions, and ensuring smooth IT operations. Ideal candidates will have service desk experience and familiarity with Windows 11, M365, and Azure Active Directory. Competitive salary and benefits offered.

Benefits

Travel to work expensed (Up to Zone 6 of London Underground paid)

Private Medical Insurance

Responsibilities

• 1st and 2nd level troubleshooting with customers.
• Manage ticket queuing with IT support system.
• Provide hands-on PC and mobile phone support.

Skills

Service Desk Experience

Windows 11/Servers

M365 Stack

Azure Active Directory

Job description

A leading telecommunications provider in Greater London is seeking a Service Desk Engineer to deliver top-tier IT support. Responsibilities include troubleshooting hardware, software, and network issues, managing incident resolutions, and ensuring smooth IT operations. Ideal candidates will have service desk experience and familiarity with Windows 11, M365, and Azure Active Directory. Competitive salary and benefits offered.