Service Desk Co-ordinator

ARL Recruitment Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an experienced Service Desk Coordinator in Greater London. You will coordinate maintenance activities and manage client requests in a fast-paced, client-focused environment. The ideal candidate has previous experience in a service desk role and excellent organisational skills. This office-based role requires strong communication and multitasking abilities.

Qualifications

• Previous experience in a Service Desk or Scheduler role within building services or facilities management.
• Excellent organisational and multitasking skills.
• Confident communication skills and a professional telephone manner.

Responsibilities

• Act as the first point of contact for clients and handle maintenance requests.
• Log and manage all incoming service calls and job requests.
• Prioritise and allocate work to engineers and subcontractors.

Skills

Organisational skills

Multitasking skills

Communication skills

Attention to detail

Tools

Microsoft Office

CAFM systems

Job description

Ashendon Recruitment is delighted to be supporting our client, a respected and long-established Building Services company on Bexley High Street , in their search for an experienced Service Desk Coordinator .

This is an excellent opportunity for someone who enjoys working in a fast-paced, client-focused environment and takes pride in providing outstanding service and operational support. You will play a vital role in coordinating maintenance activities, managing client requests, and ensuring high service standards are consistently met. The role is office-based, working as part of a busy team of two coordinators and three contract managers.

Key Responsibilities

• Act as the first point of contact for clients, handling maintenance requests, faults, ad hoc requests and service enquiries
• Log and manage all incoming service calls and job requests using the company's CAFM (Computer-Aided Facilities Management) system
• Prioritise and allocate work to engineers and subcontractors according to availability, skills, and location
• Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements)
• Coordinate and track planned preventative maintenance (PPM) schedules
• Maintain accurate records of service calls, client communications, and engineer updates
• Raise purchase orders, process supplier paperwork, and update job costs in line with company procedures
• Provide regular updates to clients and issue completion reports or quotations when required
• Support the management team with reporting, compliance documentation, and general administrative duties

Skills and Experience

• Previous experience in a Service Desk , Helpdesk , or Scheduler role within building services, facilities management, or a similar technical sector
• Excellent organisational and multitasking skills, with the ability to manage multiple priorities effectively
• Confident communication skills, both written and verbal, and a professional telephone manner
• Proficient in Microsoft Office with experience using CAFM or service management systems (such as Vantify, Dwellent and Proactis)
• Good understanding of maintenance processes, PPMs, and reactive works is advantageous
• Attention to detail with a proactive, problem-solving approach

Personal Attributes

• Professional, dependable, and motivated with a positive attitude
• Strong team player who is also capable of working independently
• Customer-focused and committed to delivering high standards of service
• Calm, efficient, and adaptable under pressure