Service Desk Associate - 6 Months - Crawley- Inside IR35

Hamilton Barnes; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT support company based in Crawley is seeking a proactive Service Desk Associate for a 6-month contract. The successful candidate will provide IT support to users, handle service desk requests, and assist with technical issues. Ideal candidates will have a solid understanding of IT infrastructure and excellent communication skills. The role offers a competitive day rate and the opportunity for contract extension.

Qualifications

• Solid understanding of IT infrastructure and common support tools.
• Prior experience in a Service Desk, Helpdesk, or Technical Support role.
• Excellent verbal and written communication skills.

Responsibilities

• Handle service desk requests including answering calls and managing ticket submissions.
• Reset passwords and assist users in regaining access to systems.
• Perform basic troubleshooting for minor software issues.

Skills

IT infrastructure understanding

Customer support experience

Technical proficiency at L1.5 level

Verbal communication

Written communication

Job description

Overview

Service Desk Associate - 6 months - Crawley - Inside IR35

We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization.

Responsibilities

• Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
• Reset passwords and assist users in regaining access to systems
• Perform basic troubleshooting for minor software issues and hardware glitches
• Support configuration challenges and simple setup problems
• Respond to user inquiries via phone, email, chat, or ticketing systems
• Log and track IT incidents and service requests accurately

What You Will Ideally Bring

• Solid understanding of IT infrastructure and common support tools
• Prior experience in a Service Desk, Helpdesk, or Technical Support role
• Technical proficiency at L1.5 level
• Excellent verbal and written communication skills

Contract Details

• Duration: 6 months (View for Extension)
• Day Rate: Up to £135 per day (Inside IR35)
• Location: Crawley
• Start Date: ASAP