Service Desk Analyst – IT Support & Growth

Stryker Corporation; Winchester; On-site; Confidential; Full time

Job summary

A leading healthcare firm in Winchester is seeking a Service Desk Analyst to provide technical support services in a dynamic environment. You will maintain the Service Desk for incident management, ensuring customer satisfaction and effective communication. The ideal candidate has experience in IT service management and excellent communication skills. This role is full-time and offers competitive benefits, including professional development and health insurance.

Benefits

Professional study support

Life assurance

Income protection

Private medical insurance

Volunteering opportunities

Qualifications

• One year of IT Service Desk experience.
• Ability to follow documented procedures and checklists.
• Willingness to gain more technical experience.

Responsibilities

• Maintain the Service Desk function for all technology service requests.
• Track and manage calls through to resolution.
• Monitor and manage call queues to meet service level targets.

Skills

ITIL concepts

Remote support tools

Windows 10-11

Microsoft Office 2016 and Office365

Desktop hardware troubleshooting

Attention to detail

Excellent communication skills

Tools

Office365 Admin suite

Active Directory

Job description

A leading healthcare firm in Winchester is seeking a Service Desk Analyst to provide technical support services in a dynamic environment. You will maintain the Service Desk for incident management, ensuring customer satisfaction and effective communication. The ideal candidate has experience in IT service management and excellent communication skills. This role is full-time and offers competitive benefits, including professional development and health insurance.