Service Desk Analyst – 11123SR1

Proactive.IT Appointments Limited; Epsom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Hybrid Service Desk Analyst to provide comprehensive support in Epsom. This role demands 5+ years of experience in service desk support, strong knowledge of ITIL framework, and excellent customer service skills. You will benefit from a competitive salary and perks including hybrid working, bonus schemes, and medical cover.

Benefits

Annual leave

Pension scheme

Hybrid working

Discretionary bonus

Medical cover

Car scheme

On-site parking

Food facilities

Qualifications

• 5+ years of experience in a technical customer facing role.
• Ability to demonstrate ITIL principles in practice.
• Reliable and punctual, creating a comfortable work environment.

Responsibilities

• Provide 1st line support for Incidents and Service Requests.
• Deliver 2nd and 3rd line support for specific services.
• Manage client patching and collection using SCCM.

Skills

5+ years’ experience in Service Desk support

Working knowledge of ITIL framework

Microsoft Windows 11 support

Microsoft Office and Office 365 skills

Client patching and collection management using SCCM

Active Directory experience

Strong documentation skills

Excellent customer service skills

Job description

Service Desk Analyst – Hybrid

Our client is urgently looking for an experienced Service Desk Analyst to join their team based in Epsom, on a permanent basis.

The Service Desk Analyst will provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams & Telephone.

You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, pension scheme, hybrid working, discretionary bonus, medical cover, car scheme, on-site parking and food facilities, as well as many, many more perks!

Service Desk Analyst – Key Skills:

• 5+ years’ experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role
• Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way
• Strong experience of Microsoft Windows 11 support and installation
• Strong Microsoft Office and Office 365 skills
• Client patching and collection management using SCCM
• Active Directory and other account administration experience
• Experience working with and adhering to procedures
• Strong documentation skills
• Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability
• Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business
• Experience working to Service Level Agreement targets
• Ability to use remote control tools and provide effective telephone / remote support
• Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software

Service Desk Analyst – Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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