Service Desk Analyst

Reed; Liverpool City Region; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A tech support company is seeking a Service Desk Analyst based in the Liverpool City Region. This hybrid position provides first-line IT support and involves troubleshooting various software issues. Candidates should have strong customer service skills and experience in IT support. The role pays GBP150 per day and requires working on-site once a week. Ideal for those who enjoy a fast-paced, collaborative environment.

Qualifications

• Strong customer service skills are essential.
• Experience in 1st Line IT support required.
• Excellent communication and problem-solving abilities needed.
• Familiarity with ServiceNow and ITIL practices preferred.
• Knowledge of O365, Windows, SharePoint, and client-facing platforms is a plus.

Responsibilities

• Provide first-line support via phone and email.
• Manage incidents using ServiceNow.
• Troubleshoot and resolve technical issues.
• Manage ticket queues and escalations.
• Collaborate with internal and external teams.
• Support software like O365 and Windows.

Skills

Customer service skills

1st Line IT support experience

Communication skills

Problem-solving abilities

Familiarity with ServiceNow

Knowledge of O365

Knowledge of Windows

Knowledge of SharePoint

Tools

ServiceNow

O365

Windows 10/11

SharePoint

Job description

Service Desk Analyst

Remote/Liverpool (on site once a week)

GBP150 per day (Inside IR35)

4 months +

Overview

A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.

Responsibilities

• First-line support via phone and email
• Incident management using ServiceNow
• Troubleshooting and resolving technical issues
• Managing ticket queues and escalations
• Collaborating with internal and external teams
• Supporting software like O365, Windows 10/11, SharePoint, and more

Qualifications

• Strong customer service skills
• Experience in 1st Line IT support
• Excellent communication and problem-solving abilities
• Familiarity with ServiceNow and ITIL practices
• Knowledge of O365, Windows, SharePoint, and client-facing platforms