Service Desk Analyst

Reed Technology; Liverpool; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading technology recruitment firm is seeking a Service Desk Analyst to provide vital IT support. This hybrid role, based in Liverpool, involves first-line support, incident management with ServiceNow, and collaboration with various teams. Ideal candidates will have strong customer service skills and experience with O365, Windows 10/11, and SharePoint. The position offers £150 per day inside IR35 for an initial duration of 4 months.

Qualifications

• Strong customer service orientation and experience.
• Proven track record in 1st Line IT support.
• Ability to communicate effectively and solve problems.

Responsibilities

• Provide first-line support via phone and email.
• Manage incidents using ServiceNow.
• Troubleshoot and resolve technical issues.

Skills

Strong customer service skills

Experience in 1st Line IT support

Excellent communication and problem-solving abilities

Familiarity with ServiceNow and ITIL practices

Knowledge of O365, Windows, SharePoint

Tools

ServiceNow

O365

Windows 10/11

SharePoint

Job description

Overview

Service Desk Analyst

Remote/Liverpool (on site once a week)

150 per day (Inside IR35)

4 months +

A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.

Responsibilities

• First-line support via phone and email
• Incident management using ServiceNow
• Troubleshooting and resolving technical issues
• Managing ticket queues and escalations
• Collaborating with internal and external teams
• Supporting software like O365, Windows 10/11, SharePoint, and more

Qualifications

• Strong customer service skills
• Experience in 1st Line IT support
• Excellent communication and problem-solving abilities
• Familiarity with ServiceNow and ITIL practices
• Knowledge of O365, Windows, SharePoint, and client-facing platforms