Service Desk Analyst

Staffordshire Police; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

A regional law enforcement agency in the United Kingdom is seeking a Service Desk Analyst to join its in-house IT team. The role focuses on delivering excellent customer service while supporting the digital transformation of the agency. The ideal candidate will have a strong IT background, interpersonal skills, and attention to detail. Benefits include a generous salary, pension scheme, flexible working, and training opportunities.

Benefits

Pension Scheme

Generous holiday entitlement

Flexible / Agile Working

Sick pay scheme

Family friendly policies

Health and wellbeing support

On site Gyms

Training and development opportunities

Free Parking at selected sites

Qualifications

• Strong IT background is required.
• Must deliver excellent customer service.
• Keen attention to detail is a must.

Responsibilities

• Join a restructured IT team.
• Support and deliver critical IT systems.
• Work well as part of a team or independently.

Skills

Interpersonal skills

Attention to detail

Customer service

Job description

Job advert

Job Title Service Desk Analyst

Grade E £28, Min - £32, Max

Contract Type Permanent - Full Time

Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.

Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.

For more information about Staffordshire Police please click the below link :

Home | Staffordshire Police

About the Opportunity

The newly formed Digital, Data and Technology (DDaT) Team are responsible for transforming and supporting all the force's digital technology needs.

If you’ve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, we’re looking for a Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police.

Digital, Data and Technology (DDaT) are the forefront of technological change across our IT estate, so we need a motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our journey in delivering critical IT systems to front line policing and staff members.

Further details of the key tasks, responsibilities can be found within the role profile.

Please ensure you evidence your CV against the essential criteria on the role profile and then upload into the CV box on the main application form.

Closing date : Wednesday 3rd December at Midday

Interview date : To be confirmed

In addition to your salary, you will have access to a range of benefits including :

• Pension Scheme - Employers Pension contribution 21.5% Staffordshire Pension Fund - Staffordshire Pension Fund - Home (staffspf.org.uk)
• Generous holiday entitlement, plus Bank Holidays.
• Flexible / Agile Working
• Sick pay scheme
• Fostering friendly policy
• Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
• Access to health and wellbeing support
• Eye care vouchers
• On site Gyms
• Staff associations
• Reward and Recognition
• Blue light Card
• Flexible working options
• Training and development opportunities
• Car lease scheme
• Cycle to work scheme
• Free Parking at selected sites
• Onsite catering facilities
• Access to Staff Networks
• Union support
• Financial products and services