Service Desk Administrator

Evolve Personnel; Oldbury; On-site; GBP 24,000 - 26,000; Full time

Job summary

A staffing services company in Oldbury is seeking a Service Desk Administrator on a 12-month contract with a view to permanency. The role involves handling customer enquiries, managing service desk requests, and ensuring effective communication between customers and technical staff. Ideal candidates will possess strong organisational skills, attention to detail, and be experienced with Microsoft Office. This position is office-based with a salary range of £24-26k, depending on experience, and offers benefits including annual leave and pension scheme.

Benefits

20 days annual leave + bank holidays + Christmas days

Pension scheme

On site parking

Cycle to work scheme after 2 years

Team activities and socials

Community and Charity involvement

Qualifications

• Enjoy working in a fast-paced environment.
• Good communication skills and able to communicate at all levels.
• Self-motivated team player.

Responsibilities

• Handle inbound enquiries and communication between customers and technical staff.
• Ensure tickets are prioritised and assigned to the Technical Team.
• Oversee the allocation of incoming support requests and work orders.
• Give regular updates to customers to ensure a high level of service.

Skills

Organisational skills

Attention to detail

Communication skills

Experience with Microsoft products

Job description

Service Desk Administrator

12-month maternity cover contract with a view to going permanent at the end of the contract due to expansion of the business.

You will be based locally to Oldbury, driving licence advantageous but not essential.

Salary £24-26k depending upon experience

Full time or part-time (i.e. school hours) but would need to work every day office based – no hybrid.

Are you organised, confident, have great attention to detail, love coordinating and enjoy administrative duties? Then we could be your new place!

Benefits

• Holidays : 20 days annual leave + bank holidays + extra days at Christmas
• Pension scheme
• On site parking
• Cycle to work scheme offered after 2 years of service
• Company socials : Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
• West Bromwich hospitality box access for employees.
• Community and Charity Involvement

Key Roles and Responsibilities

• As our Administrator supporting our busy IT Service Desk Team. You will be handling inbound enquiries and handle communication between customers, third parties and internal technical staff.
• The Service Desk Administrator will be responsible for ensuring tickets are of sufficient quality to act on, as well as prioritising and assigning them to the Technical Team.
• This will include checking that tickets have been resolved according to agreed Service Level Agreements, and where necessary chasing up the Technical Engineers to ensure that the tickets are handled in a timely manner.
• You will not need to be IT technically experienced for this role this is a customer service, administrative role.

Responsibilities : Service Desk

• Oversee the allocation of incoming support requests and work orders
• Manage Service Desk requests to ensure SLAs are met
• Ensure a fast and efficient response to calls and customer queries
• Ensure tickets are updated promptly and to a high standard

Customer Service

• Refer sales queries and opportunities to the sales team
• Give regular updates to customers to ensure a high level of customer service is maintained
• Act as an overflow Telephone agent if required.

Administration

• Book technical site visits and keep company diary up to date.

All necessary training will be given, and we’d love to hear from you if you are a self-motivated team player and :

• Enjoy working in a fast-paced environment
• Organised and enjoys coordinating workload
• Has great attention to detail
• Has good communication skills and is able to communicate at all levels within a friendly and professional capacity.
• Has experience with Microsoft products, Excel, Outlook, Word etc.

For further information please apply