Service Designer - Consultant (SC Cleared)

Akkodis; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading consultancy in the UK is seeking an experienced Service Designer to enhance user-centred practices within projects. The role involves supporting clients through the service design process and championing innovative solutions. The ideal candidate will have proven experience with GDS standards and strong stakeholder management abilities, working in a hybrid environment across London, Manchester, or Glasgow offices.

Qualifications

• Proven experience across a service design process autonomously.
• Experience with Government Digital Service (GDS) standards.
• Ability to create service design artefacts like user journeys and service blueprints.
• Strong understanding of accessibility barriers for complex user groups.
• Experience facilitating workshops and design sessions.

Responsibilities

• Maximise value from inception to application of Service Design.
• Support clients through the end-to-end service design process.
• Champion user-centricity using design thinking methods.
• Identify and lead improvements to existing services.
• Visualise complex services for varying audiences.

Skills

User-centred design

Critical thinking

Problem solving

Agile environment experience

Stakeholder management

Job description

Overview

Service Designer - Consultant (SC cleared). Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products.

Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance.

The Role

As a Service Designer you will champion inclusive design practices throughout project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

The Responsibilities

• Maximise the value from the inception to real life application of Service Design.
• Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing.
• Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity
• Work on new ideas and work alongside solution team to design and develop innovative products and services
• Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation

The Requirements

• Proven experience working across a service design process, autonomously with minimal support
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
• Ability to identify potential accessibility barriers for complex user groups
• Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar
• Ability to visualise complex services in an easy-to-understand format for varying audiences
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process
• Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users

If you are looking for an exciting new challenge to join a leading consultancy, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.