Service Design Manager

DS Smith; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging company based in Greater London is looking for a Service Design Manager to drive service innovation and strategy. This role requires expertise in creating commercial models and managing external partnerships. The successful candidate will possess a degree in a relevant field and skills in service design, strategic thinking, and relationship management. You will play a crucial role in enhancing service propositions and aligning them with business goals, contributing to the growth of the company's innovation roadmap.

Qualifications

• Deep understanding of service design principles and models.
• Experience with service monetization and strategic partnerships.
• Strong communication skills to influence stakeholders.

Responsibilities

• Contribute to the service innovation roadmap development and delivery.
• Lead development of commercial models for new services.
• Identify and manage external partners for service delivery.

Skills

Haskell

Construction Experience

Management Experience

Autodesk

Design Thinking

Library Services

Drafting

Project Management

Relationship Management

Adobe Photoshop

Autocad

Child Protective Services

Education

Degree or professional qualification in Business administration, Sales, Marketing, Service Design, Innovation Management

Job description

Location

PSQ London or Tour & Taxis Brussels

Subject to Consultation

About the role

The Service Innovation team under Marketing in Divisional SMI is responsible for defining and driving the delivery of the Innovation roadmap for innovations where the packaging product is not the main value driver encompassing both service-only and product-plus-service innovations. The purpose of this role is to ensure that service propositions are desirable commercially viable and deliverable through best-in-class service design and strategic partnering.

The Service Design Manager has a strong focus on customer and enterprise value creation commercial modelling and delivery with partners. The role combines expertise in service design with the ability to identify engage and manage external partners to help the team move from idea to a scalable profitable service.

Key Responsibilities

• Significant contribution to the service innovation roadmap development and delivery - enable the prioritization of initiatives contributing strategic thinking and commercial / market insights
• Provide thought leadership on service design and service partnerships to the innovation community and act as a subject matter expert in internal forums and customer-facing engagements
• Lead the development of commercial models for new services including pricing strategies and monetization approaches
• Design how the service generates revenue captures value and fits into the broader commercial strategy
• Define how the service is priced what customers are willing to pay for and how the business benefits financially
• Create low-risk versions to test the commercial model(s) test with customers and refine based on feedback before full-scale rollout
• Identify external partners (e.g. tech platforms logistics providers data services) that can enhance or enable service delivery. Evaluate partnership opportunities and lead the negotiation and structuring of partnership agreements aligned with innovation goals
• Scout ecosystems for emerging technologies platforms and service providers.

About You

A Degree or professional qualification in Business administration Sales Marketing Service Design Innovation Management or other relevant field of study

Deep understanding of how to design services that are desirable viable and feasible. Skilled in service blueprinting customer journey mapping and value proposition development

Experience with service design data monetization pricing strategy business modelling partnerships for service innovation delivery. Familiarity with packaging-adjacent services and digital platforms is a plus.

Demonstrated success in designing and monetizing service propositions in B2B environments.

Experience working with external partners to co-develop or deliver services.

Proven track record of contributing expert input to innovation team

Strategic Thinking and the ability to align service design and partnership decisions with broader innovation and business goals

Strong communicator who can translate complex ideas into actionable insights and influence stakeholders.

Required Experience

Manager

Key Skills

Haskell,Construction Experience,Management Experience,Autodesk,Design Thinking,Library Services,Drafting,Project Management,Relationship Management,Adobe Photoshop,Autocad,Child Protective Services

Employment Type

Full-Time

Experience

years

Vacancy

1