Service Delivery Manager

Interaction Recruitment; United Kingdom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Service Delivery Manager in Wakefield, UK. This mission-critical role involves managing service delivery teams, scheduling works, and ensuring client satisfaction. The ideal candidate has proven project coordination experience and strong leadership skills in a reactive, high-pressure environment.

Qualifications

• Proven experience in reactive and planned project coordination.
• Experience leading a team.
• Strong organisational skills and commercial acumen.
• A natural instinct for customer care.

Responsibilities

• Manage a team of 3 in service delivery.
• Coordinate and manage 5 mobile engineers across the North Central region.
• Schedule urgent and planned works, ensuring no delays, no excuses.
• Be the first point of contact for clients, professional and proactive.
• Manage strict deadlines, tight budgets, and high expectations.
• Ensure site surveys, quotations, and installations are completed on time.
• Constantly reschedule resources to meet shifting priorities.

Skills

Project coordination

Team leadership

Customer care

Commercial acumen

Organisational skills

Job description

Overview

Service Delivery Manager
Hours: Monday to Friday, 08:00
Location: Wakefield, West Yorkshire, WF2

GBP30,000 - GBP35,000 & bonus

This is not just a job it s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence not an inconvenience, but the reason we exist.

We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.

There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.

Responsibilities

• Manage a team of 3 in service delivery.
• Coordinate and manage 5 mobile engineers across the North Central region
• Schedule urgent and planned works, ensuring no delays, no excuses
• Be the first point of contact for clients professional, positive, and proactive
• Manage strict deadlines, tight budgets, and high expectations
• Work closely with purchasing and sales teams we are one team, one goal
• Ensure site surveys, quotations, and installations are completed on time
• Handle credit checks, supplier coordination, and subcontractor management
• Constantly reschedule resources to meet shifting priorities
• Deliver smooth project execution from start to finish

• Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch
• PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking
• Client Communication: Clear, confident, and always positive
• Commercial Awareness: Protecting and enhancing margin on every transaction

Experience / Qualifications

• Proven experience in reactive and planned project coordination
• Experience leading a team
• Strong organisational skills and commercial acumen
• A natural instinct for customer care

If you do have any further questions, please contact Shannon Clough at Interaction Recruitment Leeds

INDLEE