Service Delivery Manager

Summer-Browning Associates Ltd; Scotland; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking a Service Delivery Manager to support a Central Government client. This role is hybrid/remote, requiring proven experience in service delivery, specifically within ERP Oracle Fusion Live Services. Ideal candidates will have strong leadership skills and knowledge of IT Service Management in secure environments, coupled with active SC clearance. This interim position offers a chance to enhance service delivery, manage teams, and collaborate with stakeholders effectively.

Qualifications

• Active SC clearance is required.
• Solid background in Service Delivery.
• Experience with Prince2 principles.

Responsibilities

• Manage ERP Team and Test Team.
• Oversee BAU performance and service improvement.
• Collaborate with Product Owners and Managers.

Skills

Service Delivery

ERP Oracle Fusion Live Services

IT Service Management (ITSM)

Leadership

Business Relationship Management

Job description

Service Delivery Manager - ERP Oracle Fusion Live Services

Summer-Browning Associates is currently supporting our client in the Central Government, who is seeking a Service Delivery Manager for an initial 3-month assignment with an option to extend.

Location: London / Milton Keynes / East Kilbride - Hybrid/Remote

The ideal candidates will possess active SC clearance and have a solid background in Service Delivery, along with the following skills and experience:

• Proven experience in Service Delivery, specifically within ERP Oracle Fusion Live Services.
• Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government.
• Strong leadership skills in managing both an ERP Team and a Test Team.
• Experience in delivery management, applying Prince2 principles, and overseeing BAU performance, continual service improvement & service optimisation.
• Ability to collaborate effectively with Product Owners and Product Managers responsible for the Product Roadmap and Backlog.
• Experience in leading preparations for the Change and Release Board, including attending meetings and representing the delivery of change.
• Excellent Business Relationship Management skills.

To apply, please submit your updated CV for consideration.