Service Delivery Manager

MTVH; Nottingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A housing maintenance service in Nottingham is seeking a dynamic Service Delivery Manager to lead operations across a defined region. The role entails managing responsive repairs, voids, disrepair, and planned works. Candidates should have proven senior management experience in the maintenance or housing sectors, strong commercial acumen, and excellent leadership skills. Compliance with health and safety regulations is crucial, alongside a commitment to exceptional service delivery.

Qualifications

• Proven experience in senior management within a maintenance or housing environment.
• In-depth knowledge of social housing maintenance and regulatory frameworks.
• Deep understanding of applicable H&S / CDM legislation.

Responsibilities

• Lead and manage day-to-day operations across repairs and maintenance services.
• Drive performance through effective resource management.
• Oversee a team of Contract Managers, Supervisors, and Trade Operatives.

Skills

Leadership

Commercial acumen

Conflict resolution

Customer service commitment

Data analysis

Education

Professional or trade qualifications

Job description

Metworks, the in-house maintenance service of MTVH, is looking for a dynamicService Delivery Managerto lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers.

Key Responsibilities

• Lead and manage day-to-day operations across repairs and maintenance services.
• Drive performance and value for money through effective resource management.
• Oversee a team of Contract Managers, Supervisors, and Trade Operatives.
• Ensure compliance with health & safety, regulatory frameworks, and accreditation standards.
• Collaborate with MTVH colleagues to deliver long-term property solutions.
• Act as NICEIC Principal Duty Holder for the region.
• Handle complaints and customer issues with professionalism and care.
• Maintain risk registers and ensure contract management procedures are followed.
• Take the lead on our developing our trade apprenticeship programme
• Work collaboratively with MTVH colleagues across various directorates

What We’re Looking For

• Proven experience in senior management within a maintenance or housing environment.
• Strong commercial acumen and a track record of delivering operational excellence.
• In-depth knowledge of social housing maintenance and regulatory frameworks.
• Professional or trade qualifications (or equivalent experience).
• Deep understanding of applicable H&S / CDM legislation and how to apply it constructively
• Excellent leadership, communication, and conflict resolution skills.
• Ability to analyse data, make informed decisions, and drive continuous improvement.
• Commitment to customer service and collaborative working.

Interview Diary Date

09 OCT 2025