Service Delivery Manager

SECamb; Crawley; On-site; GBP 55,000 - 63,000; Full time

Job summary

A North East Ambulance Service is seeking a passionate Service Delivery Manager to lead operational efforts in Crawley. The ideal candidate is a registered clinician with management experience in health or operational contexts, committed to delivering outstanding patient care. Responsibilities include overseeing service delivery, making critical decisions, and collaborating with multidisciplinary teams. A competitive salary of £55,690 to £62,682 plus allowances is offered. This role provides a platform to influence and shape the future of patient care in the region.

Benefits

Option to join NHS pension scheme

Minimum 27 days' holiday increasing with service

Development and training opportunities

Salary Sacrifice schemes

Qualifications

• Registered clinician with ongoing professional development.
• In-depth understanding of NHS ambulance service operations.
• Experience in managing performance and patient flow.

Responsibilities

• Ensure effective service delivery 24/7.
• Collaborate with clinical and operational teams.
• Drive continuous improvement and innovation in patient care.

Skills

Excellent communication and negotiation skills

Ability to dynamically prioritise and allocate resources

Coaching or mentoring skills

Education

Registered HCPC Paramedic, NMC Registered Nurse

Relevant postgraduate qualification (e.g. MSc, MBA)

Incident Command or Major Incident Management training

Job description

• SECAmb Emergency Contact Centres (Medway or Crawley)

Are you a registered clinician ready to take the next step in your career? South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is seeking passionate, forward-thinking professionals from both SECAmb and the wider health sector to join our team as Service Delivery Managers.

Shape the Future of Patient CareThis is a unique opportunity to step into a senior management role with real authority and impact. As a Service Delivery Manager, you'll be at the heart of our operational leadership--making real-time decisions, directing resources, and collaborating across clinical, operational, and specialist teams to ensure the highest standards of patient care and service performance.

Main duties of the job

24/7 Leadership: Hold accountability for the effective delivery of services, ensuring the Trust runs smoothly every day.

Operational Authority: Exercise delegated authority to make critical decisions, reprioritise resources, and respond to major incidents.Collaboration: Work closely with colleagues across Field Operations, Contact Centres, and Specialist Operations, as well as external partners in acute NHS Trusts, police, and fire services.Continuous Improvement: Horizon scan for future service needs, develop and implement improvement plans, and drive innovation in patient care.No Direct Line Management: Instead, you'll hold the authority to act and instruct across teams, influencing performance and patient flow at every level.

We welcome applications from:Registered clinicians (HCPC Paramedics, NMC Registered Nurses, or equivalent) with a passion for operational excellence.

Why Join SECAmb?Create and Shape the Role: This is a new position--your expertise and vision will help define how we deliver care for years to come.

About us

• Option to join NHS pension scheme
• A minimum 27 days' holiday each year, increasing after 5 years' service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Job responsibilities

How to ApplyIf youre ready to make a difference and help us deliver high-quality patient care, we want to hear from you!

Apply now and become part of a team where your leadership will shape the future of ambulance services

For further details or an informal conversation, please contact:Andy Rowe, Divisional Director of Operations orSimon Clarke, Head of Operations Integrated Care

Please Note:

Colleagues who recently interviewed for Band 8a positions as part of the restructure and were not appointable are not eligible to apply for these posts.

Person Specification

Qualifications/ Training

• Registered HCPC Paramedic, NMC Registered Nurse, or other recognised registered clinician.
• Evidence of continued professional development.
• Relevant postgraduate qualification in healthcare or operational management (e.g. MSc, MBA).
• Incident Command or Major Incident Management training.

Knowledge

• In-depth understanding of NHS ambulance service operations and ARP standards
• Working knowledge of Clinical Safety Plans, Major Incident Plans, and Business Continuity Plans.
• Familiarity with operational flow, hospital handovers, and system pressure escalation protocols.
• Knowledge of NHS performance frameworks and integrated care systems.
• Working knowledge of Clinical Safety Plans, Major Incident Plans, and Business Continuity Plans.
• Awareness of equality, diversity, and inclusion principles in healthcare.

Experience

• Experience in managing performance, patient flow, and service escalation.
• Experience in producing operational reports and communicating with senior leadership.
• Experience in managing performance, patient flow, and service escalation
• Experience working across multi-agency environments (e.g. NHS, police, fire services).
• Previous experience in a 24/7 operational role or emergency control centre.

Skills

• Excellent communication and negotiation skills, including in high-pressure or contentious environments.
• Ability to dynamically prioritise and allocate resources.
• Skills in coaching or mentoring operational staff

Personal Qualities

• Resilient and calm under pressure.
• Compassionate, courageous, and acts with integrity.
• Full UK driving license.
• Willingness to work flexibly across sites and during major incidents.
• Innovative and forward-thinking.
• Collaborative and inclusive leadership style.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£55,690 to £62,682 a year+USH and On-Call Allowance