Service Delivery Coordinator — Client Support & Escalations

Integral UK LTD; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A service-oriented company is seeking a detail-oriented Service Coordinator to join their team in Birchwood. The successful candidate will ensure the seamless delivery of client services by managing incoming calls, coordinating engineers, and handling project tasks. Responsibilities include ordering parts, generating customer quotes, and adhering to company policies. This role requires excellent organizational skills and a commitment to customer satisfaction.

Qualifications

• Experience in customer service or administration roles.
• Ability to manage multiple tasks effectively.
• Familiarity with handling customer inquiries and quotations.

Responsibilities

• Answer and log incoming calls and requests from customers.
• Coordinate engineer resources and manage service requests.
• Order parts and raise purchase orders as needed.
• Manage WIP of calls and ensure timely completion.

Skills

Detail-oriented

Excellent communication skills

Project management

Customer service focus

Job description

A service-oriented company is seeking a detail-oriented Service Coordinator to join their team in Birchwood. The successful candidate will ensure the seamless delivery of client services by managing incoming calls, coordinating engineers, and handling project tasks. Responsibilities include ordering parts, generating customer quotes, and adhering to company policies. This role requires excellent organizational skills and a commitment to customer satisfaction.