Service Delivery Co-Ordinator - Upper Completions

Baker Hughes; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading oilfield services company in Aberdeen seeks a Service Delivery Coordinator to manage coordination of job activities, ensuring alignment with client expectations and contracts. The ideal candidate will have a Bachelor’s degree in Engineering and significant Upper Completions experience, demonstrating exceptional problem-solving and communication skills. This role offers flexible working options and a comprehensive benefits package.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance and disability programs

Tailored financial programs

Qualifications

• Significant experience within Upper Completions.
• Proven experience in Service Delivery or Coordination.
• Previous offshore experience in Upper Completions.

Responsibilities

• Manage coordination of job activities across boundaries.
• Ensure contracts and quotes are understood and capitalized.
• Schedule and dispatch resources as per job requirements.

Skills

Problem solving

Communication skills

Teamwork

Education

Bachelor’s degree in Engineering

Job description

Do you enjoy collaborating with teams to solve complex problems?

Would you like to take ownership of delivering an exceptional service to our customers?

Join Baker Hughes CWI Team

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets.

Partner with the best

The Service Delivery Coordinator - Upper Completions role, manages the coordination of job activities across organizational boundaries to ensure Baker Hughes' executes each job in line with customer expectations and contract Terms and Conditions.

As a Service Delivery Coordinator - Upper Completions, you will be responsible for:

• Conducting all activities in line with our non-negotiables, applicable processes, and cultural pillars.
• Ensuring the assigned contracts/quotes are fully understood and capitalised upon.
• Being responsible for scheduling and dispatching of resources in line with job requirements.
• Managing in-house contact for client job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
• Being familiar with the assigned client’s process for MOC / escalation, ensuring the proper process is followed when there is risk of not achieving client objectives.
• Coordinating and monitoring all job activities as outlined in Manage the Job Cycle across organisational boundaries.
• Prompting escalation of issues which impact service delivery, ensuring invoices are in line with contracts/quotes, eliminating revenue leakage and timely collection of cash.
• Protecting the Health and Safety of our personnel and the environment.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor’s degree in Engineering or similar or have significant relevant hands-on Upper Completions experience.
• Have significant experience within Upper Completions.
• Have proven experience within Service Delivery or Coordination in Upper Completions.
• Have previous offshore experience in Upper Completions.
• Be an experienced problem solver, with a methodical approach to solving complex customer issues.
• Be able to demonstrate excellent communication skills and the ability to work well in a team.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• One of our core values as a business is collaboration and, as such, whilst flexible work options are available, we believe there is a great benefit of having our teams co-located in one of our many offices across the UK.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits