Service Coordinator

Integral UK LTD; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A service-oriented company is seeking a detail-oriented Service Coordinator to join their team in Birchwood. The successful candidate will ensure the seamless delivery of client services by managing incoming calls, coordinating engineers, and handling project tasks. Responsibilities include ordering parts, generating customer quotes, and adhering to company policies. This role requires excellent organizational skills and a commitment to customer satisfaction.

Qualifications

• Experience in customer service or administration roles.
• Ability to manage multiple tasks effectively.
• Familiarity with handling customer inquiries and quotations.

Responsibilities

• Answer and log incoming calls and requests from customers.
• Coordinate engineer resources and manage service requests.
• Order parts and raise purchase orders as needed.
• Manage WIP of calls and ensure timely completion.

Skills

Detail-oriented

Excellent communication skills

Project management

Customer service focus

Job description

We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood

• To answer and log incoming calls and requests from internal and external customers
• Coordination of engineer resources and labour in conjunction with other team members and Service Manager
• To order parts and raise purchase orders for subcontractor labour where required
• To initiate first stage internal and customer escalation processes
• Take on projects as and when required and see them through to successful completion
• To prioritise customer contracts / outstanding calls and despatch engineers.
• To identify cost saving initiatives.
• Where possible - to assist others with tasks that may be outside of the scope of your role
• Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
• Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
• To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
• Adhere to H&S procedures with due regard for business constraints and efficiency
• Generating quotes for customers
• Updating, uploading and checking of the clients’ online systems & KPI reports
• Provide holiday cover for other administration roles
• To record and control cylinder rentals
• To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.