Service Co-ordinator (Wellbeing Team)

York St. John University; York and North Yorkshire; On-site; GBP 27,000 - 30,000; Full time

Job summary

A higher education institution in York seeks an experienced Administrative Coordinator for the Student Wellbeing Team. You will provide vital administrative support, manage student appointments, and collaborate with teams to enhance student experiences. Excellent communication and decision-making skills are essential. The role offers a full-time permanent position with competitive benefits.

Benefits

Excellent annual leave entitlement

Health Cash Plan

Pension scheme

Employee Assistance Programme

Qualifications

• Significant experience in providing high standard administrative support.
• Ability to respond effectively in challenging interactions.
• Experience prioritizing and organizing work while maintaining confidentiality.

Responsibilities

• Provide high-level administrative support to the Wellbeing Team.
• Allocate and communicate appointments for students.
• Monitor waiting times and field initial enquiries.

Skills

Customer-focused environment

Interpersonal skills

Communication skills

Decision-making

Organizational skills

Job description

Overview

Full time permanent

Location: York

Salary: £27,319 to £29,588 per annum

Introduction to York St John University

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The Student Wellbeing, Disability and Inclusion Service provides high quality support to students. Comprising two teams: Wellbeing & Welfare and Disability & Inclusion, providing holistic clinical and solution focussed support to enable students to engage successfully with their studies. The service offers a multi-disciplinary approach to student wellbeing, working collaboratively to achieve excellent outcomes for students.

The role

We are looking to appoint a full-time Administrative Coordinator to work within our Student Wellbeing Team at York St John University.

The post-holder will provide skilled, high-level administrative support which underpins the effective running of the University’s Wellbeing Team. This includes allocating and communicating appointments for students, monitoring waiting times and key service data, fielding initial enquiries from a range of sources, administering the waiting list, making decisions about when to escalate issues, and assisting with a range of other administration duties.

The role also requires that the post-holder will develop and maintain relationships across the university community, working as part of the broader Student Services teams and the Student Success & Learning Services directorate. They will connect with colleagues, working together to ensure students are properly signposted to relevant and appropriate support.

The successful candidate will be joining the University at an exciting time, as we implement service developments to further improve the student experience.

Required Skills And Experience

With a background of working in a customer-focussed environment, the successful candidate will have significant experience of providing a high standard of administrative support.

The successful candidate will have excellent interpersonal and communication skills, including the ability to respond effectively in challenging interactions with customers.

In addition, the post-holder will have experience of making standard day-to-day decisions, such as how best to prioritise, organise and undertake work, whilst maintaining safety and confidentiality.

Additional Information

Any queries about the specifics of the role and suitability for the post should be directed to Sonia Rooney (Head of Student Wellbeing, Disability and Inclusion). Email: [e-mail].

Interviews are expected to be held on Friday 27th June 2025.

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.

This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.

Application process support

We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.

If you require a reasonable adjustment in order to apply for this position please contact [e-mail]. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk)

Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can be helpful in shaping your responses, but we encourage you to share your answers in your own words.

Our Benefits Package

• Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
• Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
• Pension scheme
• Health Cash Plan after six months service
• Employee Assistance Programme
• Paid leave for Armed Forces Reservists
• On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
• Relocation expenses package for certain roles
• Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)

Further Information About Life At YSJ

Our attached \'further information\' document below provides further information about our culture, achievements and testimonials from our employees.

Read more about our culture, inclusive community, working arrangements and benefits for York St John employees

Read the latest news, views and stories from our staff and students.

Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.

Closing Date - Friday 17 October 2025 at midnight

Provisional Interview Date - Thursday 06 November 2025

Further Details

Job Description

Further Information

Candidate application form guidance

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