Service Charge Officer

Broadland Housing Association; United Kingdom; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A leading housing organization is seeking a Service Charge Officer to manage service charge data and maintain customer relations. The ideal candidate has experience in a service charge function, excellent attention to detail, and strong communication skills. This full-time role offers a hybrid working model with flexibility in work location. Benefits include enhanced annual leave, a pension scheme, and training opportunities.

Benefits

Enhanced annual leave

Generous contributory pension scheme

Employee Assistance Programme

Health Cash Plan

Utilities allowance

Training opportunities

Qualifications

• Experience in a fast-paced office environment.
• Experience in a service charge function, including charging for services and cost analysis.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain service charge data for annual rent and service charge notification.
• Reconcile and prepare yearly actual costs for properties.
• Communicate service charges effectively to residents.

Skills

Attention to detail

Customer service

Analytical skills

Knowledge of Microsoft Office

Job description

Overview

Service Charge Officer
Agile Hybrid Homeworking (office base Norwich)
Full time, 37 hours a week, Monday – Friday
Starting Salary at £31,305 per annum, with future progression opportunities to £33,302
Permanent Contract

Responsibilities

• Collate and maintain service charge data in line with the annual rent and service charge notification process
• Reconcile and prepare yearly actual costs for all homes
• Provide excellent customer service to ensure that service charges and changes are communicated fairly to our residents
• Work closely with Managing Agents to ensure transparency of costs relating to service charges

About You

• The successful candidate will have experience of working in a fast-paced office environment, with a keen eye for detail and the ability to work independently and with their own initiative. Experience of working in a service charge function, including charging for services and analysing costs and spend is essential.
• The ideal candidate will have knowledge of Microsoft Office applications and excellent verbal and written skills. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.
• All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more – Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: [e-mail].
Closing date: midnight on Thursday 09 October 2025