Service Centre Coordinator (6 month FTC)

Workforce; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Coventry is seeking candidates to manage vehicle maintenance and ensure compliance with legal standards. Responsibilities include minimizing downtime, coordinating with suppliers, and keeping customers informed about maintenance progress. This role requires adherence to health and safety regulations and does not offer visa sponsorship. Equality and diversity are emphasized in recruitment.

Responsibilities

• Adhere to all statutory requirements regarding fire, health, safety, and hygiene.
• Challenge Suppliers to minimize vehicle downtime.
• Maintain and distribute the dedicated spare fleet within set times.
• Plan and schedule events including ancillary equipment.
• Liaise with Customer and Repairer for maintenance scheduling.
• Ensure all legal documentation is received promptly.
• Keep the Customer informed of work progress.
• Manage vehicle downtime proactively in line with KPIs.
• Accrue relevant costs for rechargeable work and inform the Customer.
• Ensure correct Supplier attends breakdowns and defects.
• Plan Customer vehicle inspection and maintenance events.
• Ensure scheduled events comply with legal and Customer O’License requirements.

Job description

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General Responsibilities

• adhere to all statutory requirement regarding fire, health, safety and hygiene.
• participate in cross / multi skilled training within your department or other departments as deemed appropriate by your Manager.
• carry out any reasonable instruction as directed by a Manager [or Director]
• deal with all internal and external customers in a professional and courteous manner at all times.
• maintain a high level of dress and appearance at all times adhering to PPE where the role requires this
• attend any training sessions as requested and adhere to all company regulations.
• from time to time you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.

Job Specific Responsibilities and Accountabilities

• Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.
• Undertake regular communication to all Customers as work progresses through to completion.
• To maintain and distribute the customers dedicated spare fleet within set times.
• To plan and schedule all events including ancillary equipment.
• Liaison with Customer and Repairer to arrange suitable date / s for scheduled maintenance to occur.
• To ensure that all legal documentation is received and expedited accordingly.
• To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.
• To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
• When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible
• Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M / Warranty / Contract Maintenance etc.
• To ensure that either the external service provider or Fraikin attends the vehicle distress incident within agreed timescales
• To plan and schedule specific Customer vehicle inspection and maintenance events including ancillary equipment on behalf of the Customer.
• To ensure that all scheduled events are carried out in line with legal and Customer O’License requirements.

To perform the job role successfully, the role holder must perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform in the role.

To comply with UK employment and immigration law, we are only able to consider candidates who have legal right to remain and work in the UK at the time of employment. We are unable to offer visa sponsorship for any of our positions advertised.

We are committed to promoting equality and diversity in our recruitment. We welcome applications from all candidates who meet the legal requirements to work in the UK.

Applicants must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude applicants from employment, but they must be declared at the point of application.