Service Centre Controller & Fleet Planner

TVS-SCS; Tat Bank; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain services provider located in Tat Bank is seeking a dedicated operational support professional to enhance customer service from booking through completion. The role involves managing fleet levels, allocating work to couriers, and ensuring adherence to service level agreements. Applicants should have strong communication skills and a focus on operational excellence. Competitive benefits include a pension scheme, sick pay, and opportunities for career progression, including access to over 100 online training courses.

Benefits

Company pension scheme

23 days annual leave

Holiday buy-back scheme

Access to online courses

Employee Assistance Service

Qualifications

• Strong operational management skills with a focus on customer satisfaction.
• Ability to maintain fleet levels and ensure smooth operational flow.
• Experience in handling client queries effectively.

Responsibilities

• Allocate work to couriers fairly and transparently.
• Maintain and implement service level agreements.
• Monitor fleet levels and recruitment needs.

Skills

Customer service

Operational planning

Fleet management

Communication

Job description

A leading supply chain services provider located in Tat Bank is seeking a dedicated operational support professional to enhance customer service from booking through completion. The role involves managing fleet levels, allocating work to couriers, and ensuring adherence to service level agreements. Applicants should have strong communication skills and a focus on operational excellence. Competitive benefits include a pension scheme, sick pay, and opportunities for career progression, including access to over 100 online training courses.