Service and Parts Manager

Bennett and Game; Basingstoke; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading forklift supplier in Basingstoke is seeking a Service & Parts Manager to oversee operations and manage a small team. The ideal candidate should have a strong background in parts management and service operations, excellent organizational skills, and the ability to ensure exceptional customer satisfaction. This full-time role offers a salary between £35,000 and £45,000 annually alongside benefits like private medical insurance and additional holiday allowances.

Benefits

Company pension

Sick pay

Private medical insurance

20 days holiday + bank holidays

Additional service holiday

Qualifications

• Proven background in service or parts management.
• Strong leadership in managing teams.
• Excellent communication with customers and suppliers.

Responsibilities

• Oversee daily operations of the Service Department.
• Manage the Parts Department and stock control.
• Maintain relationships with customers and suppliers.
• Provide technical support via phone and email.
• Assist with warranty claims and documentation.

Skills

Leadership skills

Organisational skills

Communication abilities

Technical knowledge of forklifts

Job description

Our client is one of Europe’s leading forklift suppliers, operating from a busy site in Basingstoke. Each year, they prepare and sell around 1,000 forklifts to customers across the UK and internationally. With a fast‑paced and growing operation, they are now seeking an experienced Service & Parts Manager to lead their field service team and oversee the flow of spare parts across the business.

This is an exciting opportunity for a motivated and hands‑on manager with a strong background in service operations, team leadership, and parts management to join a respected company at the forefront of the materials handling industry.

As the Service & Parts Manager, you will be responsible for ensuring the smooth and efficient running of both the Service and Parts departments. You will manage a small but busy team, balancing operational oversight with customer service, supplier coordination, and technical support.

This role requires a proactive leader with excellent organisational skills and the ability to drive performance, maintain safety standards, and deliver exceptional customer satisfaction.

Job Overview

Oversee the daily operations of the Service Department, including scheduling, job reviews, engineer support, and training coordination.

Manage the Parts Department, streamlining processes and ensuring efficient stock control.

Maintain strong relationships with customers, suppliers, and dealers, ensuring a high standard of service and communication.

Provide technical support to engineers and customers via phone, email, and digital platforms.

Assist with warranty claims, ensuring documentation and processes are completed correctly.

Coordinate with transport, operations, and subcontractors to plan installations and deliveries.

Support the rollout and development of new systems, including ERP software.

Step in to cover other management duties when required.

Job Requirements

Proven background in service or parts management, ideally within forklifts, plant, or heavy equipment.

Strong leadership and team management skills.

Excellent organisational and communication abilities.

Technical knowledge of forklifts or similar machinery (desirable).

Confident working with both customers and suppliers at all levels.

Salary & Benefits

Salary : £35,000 – £45,000 per annum (DOE)

Hours : Full‑time, permanent

Overtime available

Company pension

Sick pay

Private medical insurance

20 days holiday + bank holidays

Additional service holiday : 1 extra day for every 2 years of service (up to 5 extra days)