Service and Compliance Manager

ISS; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facility management company in the United Kingdom is seeking a Service & Compliance Manager to ensure contract compliance with legal frameworks and performance criteria. The ideal candidate will oversee audits, compliance reporting, and health & safety initiatives while also managing staff development and training programs. Strong communication and IT skills, as well as experience in healthcare services, are preferred. This position offers an exciting career opportunity with a commitment to diversity and inclusion.

Qualifications

• Excellent report writing and communication skills.
• IT skills with knowledge of MS Excel and PowerPoint.
• Management experience at Site Supervisor or Site Manager level.
• Experience in healthcare services is desirable.

Responsibilities

• Monitor and report on statutory and legislative compliance across the contract.
• Manage internal audits and support service departments in improving audit scores.
• Oversee performance management systems and ensure accurate reporting.
• Compile and present monthly client and risk reports.
• Champion health & safety initiatives and maintain the site Health & Safety Plan.
• Lead and motivate staff, ensuring effective delegation and incident management.

Skills

Report writing

Communication skills

IT skills (MS Excel, PowerPoint)

Scheduling/Rostering

Management experience

Compliance auditing

Health & Safety knowledge

Job description

Job Description

As the Service & Compliance Manager, you will be responsible for ensuring the contract operates within legal and statutory frameworks and meets all performance criteria. You will manage internal audits, compliance reporting, and service delivery monitoring, particularly within the Security service. The role also involves coordinating health & safety initiatives, training programs, and supporting the development of business systems and procedures.

Key Responsibilities

• Monitor and report on statutory and legislative compliance across the contract
• Manage internal audits and support service departments in improving audit scores
• Oversee performance management systems and ensure accurate reporting
• Act as the first-line technical IT interface for service-related systems
• Compile and present monthly client and risk reports
• Champion health & safety initiatives and maintain the site Health & Safety Plan
• Coordinate training needs, audits, and staff development programs
• Participate in contract extension activities and build strong client relationships
• Lead and motivate staff, ensuring effective delegation and incident management

Professional and Personal Competencies / Qualifications

• Excellent report writing and communication skills
• IT skills with knowledge of MS Excel and PowerPoint
• Previous experience in scheduling / rostering
• Management experience at Site Supervisor or Site Manager level
• Experience in healthcare services (desirable)
• Compliance and Health & Safety auditing experience

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.