Service Advisor - Swindon

Silcom Recruitment Limited; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

A respected automotive dealership in Swindon is looking for a Service Advisor to enhance their aftersales team. The ideal candidate will manage service bookings, update customers, and ensure exceptional service delivery. This role requires strong communication and organizational skills, with a familiarity in dealership systems considered a bonus. The position offers a competitive salary and the potential for additional earnings through overtime.

Benefits

Basic salary of £26,500

Realistic OTE of £34,000+

Manufacturer training opportunities

Supportive, team-oriented environment

Qualifications

• Experience as a Service Advisor or similar role in the motor trade.
• Ability to manage bookings and customer interactions effectively.
• Full UK driving licence is essential.

Responsibilities

• Manage incoming service and repair bookings.
• Provide updates to customers regarding work required.
• Coordinate with the workshop for job completion.

Skills

Communication skills

Organisational skills

Calm under pressure

Team-focused

Tools

Kerridge/CDK

Job description

Overview

The Role: We have taken on an exciting position with a valued client, who are a long-standing and respected dealership based in Swindon, representing one of the UK's most recognisable automotive brands. With a strong reputation for customer care and a commitment to quality service, they work closely with both private and business customers to keep their vehicles and their businesses moving. They are now looking to strengthen their aftersales team with the appointment of a Service Advisor, someone who thrives in a customer-focused role and enjoys working in a fast-paced automotive environment. As a Service Advisor, you'll be the vital link between customers and the workshop. You'll manage service bookings, keep customers informed throughout their visit, and ensure that their experience is both smooth and professional from start to finish.

Responsibilities

• Managing incoming service and repair bookings
• Providing timely updates and explanations to customers regarding work required
• Coordinating with the workshop team to ensure accurate and efficient job completion
• Upselling additional services or maintenance work where appropriate
• Completing service-related admin duties such as invoicing and warranty claims
• Maintaining excellent standards of customer satisfaction and communication

About You

• Experience as a Service Advisor (or similar role within the motor trade)
• Strong communication and organisational skills
• Ability to work calmly under pressure and deliver top-tier customer service
• Familiarity with dealership systems (e.g. Kerridge/CDK) is a bonus
• Team-focused, professional, and proactive
• Full UK driving licence is essential

Package

• £26,500 basic salary, potential flexibility depending on experience
• Realistic OTE of £34,000+
• Monday to Friday working hours (8:00am - 5:00pm) 1 in 3 Saturdays, paid as overtime
• CBS Car Scheme available
• Manufacturer training and personal development opportunities
• Supportive, team-oriented working environment

If you're a Service Advisor who's ready to take the next step in your career - we want to hear from you.

Don’t worry if your CV is out of date - please get in touch and we can work with you to do the rest.

To apply for this role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher