Service Advisor: Customer Care, Scheduling & Training

Octane Recruitment; Newbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency seeks a Service Advisor for a dealership in Newbury. This role offers a stable career with progression opportunities. Responsibilities include greeting customers, updating them during services, and upselling. Candidates should have prior experience in a service advisor role, excellent communication skills, and a valid UK driving licence. The company provides training and a pension scheme.

Benefits

Access to training programs

Company pension scheme

Employee discount

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Responsibilities

• Greet and assist customers upon arrival for services.
• Book vehicles into the workshop and update customers.
• Support workshop controllers and Service Manager.
• Manage customer expectations with transparent communication.
• Upsell products and services to customers.

Skills

Customer service

Communication

Sales skills

Job description

A leading recruitment agency seeks a Service Advisor for a dealership in Newbury. This role offers a stable career with progression opportunities. Responsibilities include greeting customers, updating them during services, and upselling. Candidates should have prior experience in a service advisor role, excellent communication skills, and a valid UK driving licence. The company provides training and a pension scheme.