Service Advisor

Jago Consultants; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor to join their friendly team in Worcester. The role involves ensuring customers are informed about necessary vehicle service and repairs, advising on costs, and maintaining excellent customer relationships. Ideal candidates will have experience in a dealership context and a passion for the motor trade, alongside strong customer service skills.

Qualifications

• Previous experience as a Service Advisor in a car garage / main car dealership.
• Enthusiastic and passionate about the motor trade.
• Strong customer service skills and excellent customer rapport.

Responsibilities

• Ensuring customers are aware of service and repair work required.
• Advise on estimated costs of repairs and work.
• Update customer and vehicle records.

Skills

Customer Service

Communication

Sales

Education

Full driving licence

Job description

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We are working with a Car Main Dealership in the Worcester area who are actively looking for a Service Advisor to join there friendly team. Strong Customer Service background essential!

Job Role – Motor Vehicle Service Advisor

Location – Worcester

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work according to manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience as a Service Advisor in a car garage / main car dealership
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.