Service Advisor

Michael Page; Winchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

A reputable recruitment firm is seeking a Service Advisor for a permanent role in Winchester. This position involves providing exceptional customer service along with managing client inquiries and service delivery. Candidates with prior experience in customer-facing roles, especially in the automotive industry, will excel. A competitive salary between £25,000 and £30,900 per annum is offered, along with opportunities for growth in a professional environment.

Qualifications

• Experience in a customer-facing role, preferably in automotive.
• Strong organisational and administrative skills.
• Proficiency with relevant software.

Responsibilities

• Act as the first point of contact for customers.
• Coordinate with teams for service completion.
• Monitor and follow up on customer satisfaction.

Skills

Customer service expertise

Organisational skills

Communication skills

Problem-solving ability

Tools

Computer systems

Job description

We are seeking a Service Advisor to join a reputable team in the retail industry, based in Winchester. The role involves providing exceptional customer service while managing client inquiries and ensuring efficient service delivery.

Client Details

The employer is a well-established organisation within the retail sector, known for its commitment to quality service and customer satisfaction. This company fosters a professional and supportive environment for its employees.

Description

• Act as the first point of contact for customers, handling enquiries and bookings professionally.
• Provide accurate information on services and timelines to clients.
• Coordinate with internal teams to ensure timely completion of services.
• Maintain and update customer records efficiently.
• Handle customer payments and ensure accurate billing processes.
• Promote additional services and products to customers as appropriate.
• Monitor and follow up on customer satisfaction post-service.
• Adhere to company policies and procedures to maintain service standards.

Profile

• Previous experience in a customer-facing role, preferably within the automotive industry.
• Strong organisational and administrative skills.
• Proficiency in computer systems and software relevant to the role.
• Excellent communication and interpersonal abilities.
• A proactive approach to problem-solving and customer service.
• Capability to manage multiple tasks and prioritise workloads effectively.
• A professional attitude and attention to detail.

Job Offer

• Competitive salary ranging from £25,000 to £30,900 per annum.
• Permanent position with opportunities for growth and development.