Service Advisor

Jago Consultants; Stoke-on-Trent; On-site; GBP 22,000 - 25,000; Full time

Job summary

A busy main dealer in Stoke-on-Trent is looking for a service advisor to join their team full-time. You will meet and greet customers, book vehicles into the workshop, and provide exceptional service, ensuring customer satisfaction throughout. The ideal candidate will have a valid driving license and relevant experience. The role offers a salary between £22,000 and £25,000 plus OTE, depending on experience.

Qualifications

• Full driving license with no more than 6 points.
• Experience as an aftersales advisor or service advisor preferred.

Responsibilities

• Meet and greet customers in a friendly manner.
• Book vehicles into the technical workshop.
• Liaise with the workshop to track vehicle progress.
• Provide exceptional customer service and follow-ups.

Skills

Customer service excellence

Effective communication

Problem-solving

Job description

Overview

New role • Contract type: Full time, Permanent • Salary: £22,000 to £25,000 + OTE (salary is negotiable and dependent on experience). We are looking for a service advisor to join a busy main dealer in Stoke on Trent.

Responsibilities

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers’ onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work, and maintaining ongoing relationships with customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Ideal Candidate / Qualifications

• Full driving license with no more than 6 points.
• This role would suit an aftersales advisor or service advisor.