Service Advisor

Jago Consultants; Newbury; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading automotive consultancy in Newbury is seeking an experienced Service Advisor to join their busy Aftersales department. The ideal candidate will have at least two years of experience in a main Dealer, excellent communication and organizational skills, and a positive attitude. Responsibilities include maximizing service profitability, selling services, and ensuring customer satisfaction. Competitive salary of £26k–£26.5k plus bonus, OTE £32k, with working hours Mon-Fri, 8am-6pm and one Saturday morning a month.

Qualifications

• At least two years of previous Service Advisor experience within a main Dealer.

Responsibilities

• Maximize service profitability through professional sales techniques.
• Sell additional products and services professionally.
• Ensure customer awareness of all available products and services.
• Maintain effective liaison with sales, parts, and workshop teams.
• Handle customer queries and complaints efficiently.

Skills

Excellent communication skills

Interpersonal skills

Negotiation skills

Organizational skills

Ability to prioritize workloads

Positive attitude

Job description

Service Advisor Vacancy!

My client is looking for an experienced Service Advisor for their busy Aftersales department.

Requirements

• Excellent communication, interpersonal, and negotiation skills
• An ability to be highly organized and able to prioritize workloads
• A positive attitude at all times and always lead by example
• At least two years of previous Service Advisor Experience within a main Dealer.

Objectives

• Maximising service profitability through the use of professional sales techniques
• Sell additional products, services and repair works in a professional manner
• Ensure customer awareness of all products and services available.
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
• Maintain effective liaison with sales, parts, and workshop teams.
• Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials, etc are current and in first‑class condition.
• Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
• Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
• Proactively contact customers to update them on the progress of work.
• Notify customers promptly of the completion of work.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will

• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
• Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
• Accurately maintain departmental systems
• Ensure compliance with all health and safety / environmental / company policies
• Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Salary –Basic salary of £26k‑£26.5k + bonus with an OTE of £32k

Hours –Mon‑Fri 8 am‑6 pm with 1 in 4 Saturday mornings 8 am‑1 pm

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