Service Advisor

Jago Consultants; Hindhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une concession de voitures de prestige recherche un Service Advisor pour intégrer une équipe dynamique. Le candidat idéal aura d'excellentes compétences en communication et un focus sur la satisfaction client, tout en étant capable de travailler en équipe et de gérer l'upselling. Ce rôle est essentiel pour assurer une expérience client fluide et positive.

Qualifications

• Compétences en service client renforcées.
• Capacité à respecter des délais et des objectifs.
• Permis de conduire valide.

Responsibilities

• Accueillir les clients avec courtoisie et professionnalisme.
• Coordonner la réservation et le suivi des véhicules au sein de l'atelier technique.
• Offrir un service client exceptionnel et entretenir les relations.

Skills

Communication professionnelle

Travail d'équipe

Gestion du temps

Approche de vente (upselling)

Job description

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We are working with a Prestige Car Dealership, who are actively looking for a Service Advisor to join their friendly team.

Senior Service Advisor Duties include:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including arranging onward travel, updating customers during their vehicle's service, handing over vehicles after service, and maintaining ongoing customer relationships.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
• Adopting a sales approach regarding upselling.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements:

We expect you to demonstrate skills that will prove very beneficial, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

In particular, our client is looking for someone with strong customer service skills, excellent rapport-building abilities, and confidence in upselling, with a focus on delivering great CSI results.