Service Advisor

theo; Guildford; On-site; GBP 27,000 - 30,000; Full time

Job summary

A reputable dealership in Guildford is seeking a Service Advisor to enhance customer relationships in a thriving environment. The ideal candidate will have a background in aftersales roles, exceptional communication skills, and the ability to efficiently manage service bookings. Responsibilities include welcoming customers, coordinating service appointments, and upselling additional services. This position offers a competitive salary and a supportive team environment for personal and professional growth.

Qualifications

• Previous experience as a Service Advisor or similar role.
• Confident communicator with strong interpersonal skills.
• Strong admin and IT skills.

Responsibilities

• Welcoming customers at the service desk and building rapport.
• Booking vehicles for servicing and maintaining workflow.
• Communicating updates and upselling services.

Skills

Customer service skills

Communication skills

Administrative skills

Proactive attitude

Job description

Service Advisor – Guildford

Ready for your next move? We’re looking for a sharp, people-focused Service Advisor to join a thriving dealership in Guildford. Whether you’ve worked as an Aftersales Advisor, Service Receptionist, Service Consultant or in any frontline motor trade aftersales role, if you love keeping customers happy and workshops running smoothly, you’ll feel right at home.

Salary : £27,740 basic

• £30,000 OTE

Hours: Monday–Friday, 8am–6pm 1 in 4 Saturday’s

Why you’ll love this role

• Prestige brand with a strong reputation
• Supportive team environment where your development actually matters
• A genuinely exciting opportunity to progress within a busy aftersales department

What you’ll be doing (and doing brilliantly)

• Welcoming customers at the service desk / service reception, building rapport and making their experience effortless
• Booking vehicles in for servicing, maintenance and repairs while maximising workshop efficiency
• Identifying opportunities to upsell value-adding services, labour and products
• Keeping customers updated throughout the day and ensuring excellent communication
• Arranging courtesy cars or alternative transport where needed
• Working closely with the Workshop Controller and Technicians to keep workflow on track
• Clearly explaining work carried out, pricing, and recommendations

What we’re looking for

• Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant — main dealer or quality independent
• Someone who genuinely enjoys helping people (and has the personality to prove it)
• Confident communicator on the phone and face-to-face
• Strong admin and IT skills—organised, accurate, able to prioritise
• A proactive attitude and the ability to stay calm in a fast-paced environment

Sound like you?

If you're an experienced Automotive Service Advisor / Aftersales Advisor looking to join a successful, growing dealership in Guildford, hit APPLY today — we’d love to speak with you.

If you haven’t heard from us within 14 days, unfortunately this means your application hasn’t been successful on this occasion.