Service Advisor

Pembrook Resourcing; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor to work in the aftersales department at a dealership in Exeter. The role involves providing excellent customer service, managing servicing bookings, and ensuring customer satisfaction. Ideal candidates should have experience in a service role and strong communication skills. This position offers an opportunity to enhance customer relations in a dynamic automotive environment.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can handle many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills; able to use computers with confidence.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing to maximise efficiency.
• Arrange alternative transport for customers and liaise with drivers.
• Manage and follow up all work in progress on customer vehicles.
• Ensure the customer understands service charges for work done.

Skills

Customer care

Sales skills

Communication skills

Organizational skills

Job description

Overview

Service Advisor – Pembrook Resourcing are seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
• Ensure the customer understands the service charges for what work will be or has been carried out; involve technical advisers to answer queries where necessary

Qualifications

• Previous experience in a service role is preferred
• A passion to deliver a high standard of customer service
• An organised individual who can handle many duties on the move
• Excellent telephone and face-to-face communication skills
• Administration skills; able to use computers with confidence and the ability to organise and prioritise work