Service Advisor

Flexistaff Solutions; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in the United Kingdom is looking for a professional Service Advisor to be the primary contact for customers. This role requires excellent communication skills and a strong mechanical understanding. Responsibilities include greeting customers, recording issues, explaining repairs, upselling services, and coordinating with technicians to ensure timely work completion. The ideal candidate should also handle cash transactions efficiently, contributing to a smooth service process.

Qualifications

• Strong mechanical understanding and ability to assist in repairs.
• Excellent verbal and written communication skills.
• Experience with cash handling and basic accounting.

Responsibilities

• Greet customers warmly and efficiently for service appointments.
• Listen to customer concerns and accurately record vehicle issues.
• Clearly explain recommended repairs and maintenance options.
• Upsell additional products and services that enhance vehicle safety and performance.
• Prepare accurate cost estimates and communicate them effectively.
• Coordinate with technicians to ensure timely completion of work.
• Handle cash transactions accurately and maintain financial records.

Skills

Strong mechanical understanding

Excellent communication skills

Confidence in handling cash transactions

Job description

We are seeking a professional, customer-focused Service Advisor to join our automotive service team. In this role, you will be the primary point of contact for customers, providing excellent service, accurate information, and support throughout the vehicle repair and maintenance process. You will work closely with technicians, manage service bookings, and ensure every customer receives a smooth and positive experience.

The ideal candidate will bring strong mechanical understanding, excellent communication skills, and confidence in handling cash transactions.

Key Responsibilities

• Greet customers warmly and efficiently for service appointments
• Listen to customer concerns and accurately record vehicle issues
• Clearly explain recommended repairs and maintenance options
• Upsell additional products and services that enhance vehicle safety and performance
• Prepare accurate cost estimates and communicate them effectively
• Coordinate with technicians to ensure timely completion of work
• Handle cash transactions accurately and maintain financial records