Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; England; On-site; GBP 29,000 - 30,000; Full time

Job summary

A leading automotive recruitment agency is seeking an experienced Service Advisor for a busy car dealership in Luton. The role involves managing service bookings, upselling products, and ensuring exceptional customer service. With a competitive salary of £29,000 – £30,000 and an achievable £8,000 bonus, this position offers great earning potential. Join a supportive team in a positive working environment and advance your automotive career today.

Benefits

Ongoing training and career development

Staff discounts on vehicles, servicing, and parts

Friendly and supportive team

Qualifications

• Must have previous experience as a Service Advisor in a car dealership.
• Strong communication and customer-focused skills are essential.
• Ability to upsell services and work towards targets is required.

Responsibilities

• Meet and greet customers professionally.
• Manage service bookings and workshop scheduling.
• Upsell service plans and repairs.
• Keep customers updated on vehicle progress.
• Ensure smooth handover on completion of work.
• Deliver outstanding customer service.

Skills

Previous experience as a Service Advisor

Strong communication skills

Customer-facing skills

Ability to upsell products

Organisational skills

IT skills (DMS experience advantageous)

Full UK Driving Licence preferred

Job description

Service Advisor – Car Dealership

Luton
£29,000 – £30,000 basic (DOE – negotiable for the right candidate)
£8,000 bonus potential
Full-Time | Permanent
Monday–Friday: 8:00am – 6:00pm (1-hour lunch)
1 in 4 Saturdays: 9:00am – 1:00pm

The Role

We’re recruiting on behalf of a busy car dealership in Luton, looking for an experienced and customer-focused Service Advisor to join their Aftersales team.

You’ll play a key role as the main point of contact between customers and the workshop, ensuring a smooth, professional, and positive customer journey from initial booking through to vehicle collection.

This role offers strong earning potential, a supportive environment, and flexibility on salary for candidates.

Key Responsibilities

• Meet and greet service customers in a professional dealership environment
• Manage service bookings, job cards, and workshop scheduling
• Upsell service plans, repairs, and additional products
• Keep customers updated on vehicle progress, costs, and authorisations
• Ensure a smooth and professional handover on completion of work
• Deliver outstanding customer service to drive loyalty and retention

Your Background & Skills

• Previous experience as a Service Advisor within a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and work to targets
• Good organisational and IT skills (DMS experience advantageous)
• Full UK Driving Licence preferred

What’s in It for You

• £29,000 – £30,000 basic salary (negotiable for the right candidate)
• £8,000 achievable bonus
• Ongoing training and career development
• Staff discounts on vehicles, servicing, and parts
• Friendly, supportive dealership team and positive working environment

Apply today to join a successful car dealership in Luton as a Service Advisor and take the next step in your automotive career.

For further details on this Service Advisor role and other opportunities within the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.