Service Account Manager Parcel (UK)

Vanderlande; Highgate; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics solutions provider in the UK seeks a Service Account Manager to enhance customer relationships and drive sales in the Parcel sector. You will manage service contracts, collaborate on negotiations, and develop strategies for customer needs. The ideal candidate will have a degree in a relevant field and extensive sales experience within logistics or technical services. Competitive benefits including medical cover and professional development opportunities are provided.

Benefits

28 days annual leave

Bupa Medical Cover

YuLife Wellbeing membership

Cycle to work scheme

Pension with Aviva

Access to Achievers recognition platform

Qualifications

• 5+ years of experience in service sales or aftersales, ideally within logistics or technical services.
• Strong rapport-building and communication skills.
• Proactive and results-oriented mindset.

Responsibilities

• Manage customer relationships to secure new business.
• Define lifecycle strategies and manage service contract renewals.
• Collaborate on contract negotiations and bid processes.

Skills

Service sales experience

Stakeholder management

Problem-solving abilities

Customer relationship management

Team collaboration

Education

Degree in Business Administration, Engineering, or Logistics

Job description

Overview

As a Service Account Manager for our Parcel customers you will be responsible for securing new business from existing and new customers while building long-term relationships and supporting them with service support upgrades and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work to ensure service delivery meets expectations and evolve contracts to match customer needs.

Responsibilities

• Represent the customer internally with a strong customer-first mindset
• Develop and grow the UK Parcel service pipeline across existing and new sites
• Define life cycle strategies and manage large service contract renewals
• Drive upgrades and enhancements for existing installations
• Design service concepts for new sites (site-based or remote support)
• Identify and share sales leads from customer interactions
• Lead upgrade and enhancement opportunities and own the full service sales cycle
• Collaborate with the UK Parcel Service Manager on contract negotiations
• Manage bid processes and align with customer expectations
• Maintain proactive customer relationships through meetings and site visits
• Lead and motivate cross-functional teams to ensure successful outcomes
• Continuously seek improvement opportunities for internal teams and customers

Qualifications

• Degree in Business Administration, Engineering, Logistics or a comparable qualification
• Proven years of experience in service sales / aftersales, ideally in logistics or technical services
• Strong team player with the ability to build excellent rapport with customers
• Excellent social communication and stakeholder management skills
• Driven to win, results-oriented and hands-on in approach
• Strong problem-solving abilities and proactive mindset
• Previous experience in Service Account Management is a plus
• Preferred knowledge of the UK Parcel market and customer operations, MAC, ABAP, Administrative, Lorry Driving, Android Development, Logistics Coordination
• Employment Type: Full-Time

Benefits

• 28 days annual leave (excluding public holidays)
• Bupa Medical Cover
• YuLife Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers, an award-winning recognition platform where points can be exchanged for a range of goods and discounts

Diversity & Inclusion

Vanderlande is an equal opportunity / affirmative action employer. Qualifying applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. If you feel there is a barrier that potentially prevents you from applying we are always happy to discuss or explore any reasonable adjustments that can be made to support your application.