Server

Heartwood Inns; Poole; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality group in the UK seeks passionate individuals to join as Waiter/Waitress. Ideal candidates will have great interpersonal skills and be committed to delivering excellent service. Responsibilities include welcoming guests and ensuring a memorable dining experience. This role offers competitive pay and various employee benefits, including discounts and development programs. Join a vibrant community dedicated to high-quality food and exceptional service.

Benefits

Pay based on National Living Wage + TRONC

Bespoke training and development

Employee Assistance Program

Instant pay access

Enhanced Maternity & Paternity leave

Up to £1,500 Referral Bonus

50% off food

Birthday gift and Long Service Recognition

Discounts on retailers

Cycle to Work Scheme

Qualifications

• Must be a people person with great interpersonal skills.
• Flexible, reliable, and passionate about delivering excellent service.
• Interest in high-quality food and maintaining high standards.

Responsibilities

• Deliver excellent service to guests.
• Make guests feel special and welcomed.

Skills

Interpersonal skills

Customer service

Flexibility

Passion for food

Job description

Overview

Waiter / Waitress. At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship