Overview
Lead discovery initiatives to uncover user needs, market opportunities, and business constraints. Define and apply Innovation Design methodologies (Design Thinking, Lean, etc.), including AI-augmented research and prototyping. Partner with UX Researchers to design and execute mixed-method testing and validation plans. Synthesize user, customer, and business insights into actionable design strategies. Facilitate cross-functional workshops exploring Generative AI-enabled value propositions. Present findings, risks, and recommendations to senior and executive stakeholders. Advocate for user-centred design and responsible, ethical use of AI. Mentor team members in innovation practices and emerging GenAI-powered workflows.
Responsibilities
- Lead discovery initiatives to uncover user needs, market opportunities, and business constraints
- Define and apply Innovation Design methodologies (Design Thinking, Lean, etc.), including AI-augmented research and prototyping
- Partner with UX Researchers to design and execute mixed-method testing and validation plans
- Synthesize user, customer, and business insights into actionable design strategies
- Facilitate cross-functional workshops exploring Generative AI-enabled value propositions
- Present findings, risks, and recommendations to senior and executive stakeholders
- Advocate for user-centred design and responsible, ethical use of AI
- Mentor team members in innovation practices and emerging GenAI-powered workflows
- Shape strategic direction for customer-facing products with an emphasis on AI-driven differentiation
- Challenge conventional thinking and promote experimentation in a structured, outcome-focused way
- Engage stakeholders through clear storytelling and strong design rationale
- Lead early-stage discovery and innovation projects focused on next-generation, AI-enabled digital experiences
- Balance speed and rigor by making informed, data-driven design decisions in ambiguous problem spaces
- Work within a large, global Innovation Design practice delivering high-impact solutions in health and education
Qualifications
- 5+ years' experience in UX Design, Innovation Design, or similar roles
- Proven ability to lead cross-functional, time-bound innovation projects
- Strong portfolio with relevant case studies demonstrating discovery-to-validation workflows
- Proficiency with design tools such as Figma, Sketch, Axure
- Exposure to Generative AI in research, design, or prototyping workflows (preferred)
- Strong stakeholder management, communication, and facilitation skills
- Familiarity with Agile and user-centred design processes
- Understanding of Generative AI concepts and implications for UX
- Experience using general AI tools (e.g., ChatGPT, Midjourney, Notebook-style tools)
- Familiarity with emerging AI-assisted design tools is a plus