Senior Utility Analyst

Co-op; Manchester; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A retail cooperative in Manchester is looking for a Senior Utility Analyst to validate utility bills and manage complex supplier queries. This role offers a salary of £27,000-£30,500 plus excellent benefits, including an annual bonus, holiday package, and career development support. Ideal candidates will have strong Excel skills, experience in the utility industry, and excellent stakeholder management capabilities. The position is hybrid, requiring two days in the office per week.

Benefits

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Access to subsidised onsite gym

Coaching and training for career development

Wagestream app for salary access

Qualifications

• Experience in the utility industry with a strong background in complex account handling.
• Ability to manage stakeholder relationships effectively.
• Comfortable using Microsoft Office/365 applications.

Responsibilities

• Validate utility bills for internal and external customers.
• Complete Change of Tenancies (COTs).
• Manage complex supplier/customer queries through the Salesforce system.
• Participate in Power Billing Transformation initiatives.
• Handle supplier queries and debt resolution.

Skills

Advanced Microsoft Excel skills

Good general IT skills

Utility Industry experience

Stakeholder management experience

Presentation skills

Communication skills

Job description

Overview

Senior Utility Analyst — £27,000- £30,500 plus great benefits (Work Level 6B)
6-month secondment
Manchester city centre - We’re now working in a hybrid way, with colleagues dividing their time between home/remote working and the office, 2 days per week

We’re looking for a Senior Utility Analyst to join our Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

As a Senior Utility Analyst, you’ll support us to validate utility bills for suppliers, helping to make sure that they’re paid accurately and on time, and managing more complex queries on behalf of the team. This is a great opportunity to step up to a more senior position if you already have some experience in the utility industry, working in a supportive and inclusive environment.

What you’ll do

• Validate utility bills for internal and external customers, taking on complex accounts for the team
• Complete COTs (Change of Tenancies)
• Manage complex supplier/customer queries through the Salesforce case management system
• Be involved in Power Billing Transformation - reviewing our current processes and making them fit for the future
• Supplier query calls and debt resolution

This role would suit people who have

• Advanced Microsoft Excel skills and good general IT skills (you’re comfortable using programmes in Microsoft Office / 365)
• Utility Industry experience
• Stakeholder management experience with presentation and communication skills

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion