Senior Trust Medical Secretary - Neurosciences

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK healthcare provider is seeking a Trust Secretary to join their multidisciplinary Stroke team in Norwich. Responsibilities include managing communications, office administration, and supporting patient interactions in a busy hospital environment. Ideal candidates will demonstrate excellent organizational skills, compassion, and a commitment to delivering high-quality patient care. Join a dynamic, friendly team focused on improving healthcare services.

Benefits

Flexible working hours

Discounted gym memberships

Free parking services

On-site nursery

Excellent pension scheme

Support in career development

Qualifications

• Experience working in a healthcare setting is preferred.
• Ability to communicate effectively with patients and medical staff.
• Proficient in note-taking and transcription from dictation.

Responsibilities

• Act as point of contact for department communications.
• Manage office administration for the Consultant and clinical team.
• Respond to enquiries from patients and medical staff.

Skills

Compassionate communication

Organizational skills

Medical terminology knowledge

Ability to handle sensitive situations

Job description

Role Summary

Are you looking to work in a fast-paced environment and the opportunity to work in a large‑multidisciplinary team, where you can make a difference and improve services for our patients? If so, we want to hear from you!

Care Group G at the Norfolk and Norwich University Hospital are looking for a motivated, forward‑thinking and compassionate individual to join the team as Trust Secretary in the Neurosciences Stroke team.

As part of this busy and exciting role, you will support the Department by acting as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate. Assist in the management of the office administration of the Consultant and designated clinical team. Provide an effective administrative secretarial service, ensuring continuity of service during absences.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. To support the delivery of a high‑quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Key Responsibilities

• Deal efficiently and effectively with direct and indirect enquiries (telephone, face‑to‑face) from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non‑routine information and non‑clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures.
• Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultant's/clinical team's attention.
• Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non‑routine correspondence independently.
• Assist patients and their carers by arranging translation/interpretation facilities.

Requirements & Practicalities

Visa and Immigration
If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.

Travel and Parking
Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours. We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity. The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect. The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. There is a regular Thickthorn P&R service as well which is free. Applications to the Travel Office are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details. The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite. If you work at another Trust site, please discuss travel and parking arrangements at interview.

DBS
If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check. If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is less than point 9 of Afc.

NHS Service
Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.

UK Registration
You will need to have current UK professional registration where this is a requirement of the role.

Application Process

Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e‑mails (and Spam) regularly. We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application. We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short‑listed. However, if you wish to confirm this please contact the person indicated on the advert.

Flexibility
Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

Our Culture and Values

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to 'provide the best care for every patient', and if this inspires you and you share our values, we really want you to join our team. We are currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. Our values support our vision and guide the behaviour of everything we do: People-focused, Respect, Integrity, Dedication and Excellence. People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect
We act with care, compassion and kindness and value others' diverse needs.

Integrity
We take an honest, open and ethical approach to everything we do.

Dedication
We work as one team and support each other to maintain the highest professional standards.

Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

About Us

The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the leading healthcare providers in the UK, offering a comprehensive and dedicated stroke service. Our stroke department provides a full range of treatments and rehabilitation services to help patients recover and regain their quality of life. At NNUH, we understand the unique challenges involved in stroke care. We are committed to delivering innovative, evidence‑based treatments while providing compassionate care to our patients and their families. Our multidisciplinary team works closely together to ensure each patient receives the highest standard of care in both acute and rehabilitation settings.

We are seeking an enthusiastic and experienced individual to join our team, playing a vital role in providing secretarial and administrative support within a busy but welcoming stroke department. The ideal candidate will be someone who enjoys patient contact and thrives in a dynamic, collaborative environment. You will be expected to deliver a high‑quality service in a performance‑managed setting, ensuring smooth communication and administrative support for our stroke care team.

At NNUH, we are dedicated to supporting the professional development of our staff. Whether your goal is to become an exceptional secretary or to advance further in your career, we will provide the resources and opportunities to help you succeed. Join us and make a meaningful difference to the lives of our stroke patients.

Working for our Organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi‑Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics