Senior Technology Support Analyst

Ryder Reid Legal Limited; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading legal services provider in London is seeking a Senior Technical Support Analyst who will oversee technical support while mentoring junior team members. This role requires prior IT support experience, strong knowledge of device management, and the ability to manage multiple priorities in a professional environment. The position is office-based and offers excellent opportunities for ownership of technical challenges and exceptional client service.

Qualifications

• Prior IT support experience in a professional office environment (legal sector preferred).
• Strong knowledge of desktop, laptop, mobile device management, and AV technology setups.
• Hands-on experience with hardware/software installation and troubleshooting.
• Excellent organisational skills with the ability to manage multiple priorities.

Responsibilities

• Provide on-site first and second-line support.
• Escalate and resolve complex technical issues.
• Assist with managing team workload and ticket queues.
• Support regional offices and deliver weekly reports.
• Configure, build, and deploy firm-standard laptops.
• Maintain hardware inventory and oversee workstation setups.
• Support mobile devices under Intune management.
• Provide audio-visual support for meetings.
• Install, test, and maintain hardware and software applications.
• Mentor junior team members and contribute to knowledge sharing.

Job description

Senior Technical Support Analyst

London | Full-time | Permanent (Office-based)

The Role

The Senior Technical Support Analyst is a hands‑on position that combines technical expertise with strong communication skills, ensuring the delivery of high‑quality IT service in a professional environment. Acting as the senior escalation point for technical issues, you will oversee first and second‑line support, coordinate workloads, and deputise for the Regional IT Manager when required.

Key Responsibilities

• Provide on‑site first and second‑line support, acting as the senior technical resource for the London office.
• Escalate and resolve complex or high‑profile technical issues promptly.
• Assist with managing team workload, ticket queues, and IT coverage; deputise for the Regional IT Manager when needed.
• Support regional offices, including occasional travel for projects or coverage.
• Deliver weekly reports and maintain accurate documentation within the firm’s ticketing system.
• Configure, build, and deploy firm‑standard laptops; manage loaner and hot‑swap equipment.
• Maintain and update hardware inventory and oversee workstation setups for new hires and visitors.
• Support mobile devices (iOS and Android) under Intune management, as well as remote access and MFA.
• Provide audio‑visual support for meetings, videoconferencing, and teleconferencing setups.
• Install, test, and maintain hardware and software applications.
• Mentor junior team members and contribute to knowledge sharing within the IT team.

About You

• Prior IT support experience in a professional office environment (legal sector preferred).
• Strong knowledge of desktop, laptop, mobile device management, and AV technology setups.
• Hands‑on experience with hardware/software installation and troubleshooting.
• Excellent organisational skills with the ability to manage multiple priorities.

This is an excellent opportunity for a motivated IT professional who thrives in a fast‑paced environment and enjoys taking ownership of technical challenges while delivering exceptional client service.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.