Senior Specialist, Supply Operations

TaskRabbit; City Of London; Hybrid; GBP 59,000 - 82,000; Full time

Job summary

A leading marketplace platform in the UK is seeking a Senior Specialist for Global Supply Acquisition. This hybrid role focuses on managing the onboarding process and improving supply quality. Candidates should have at least 5 years of experience in operations and strong analytical skills. The position offers competitive compensation ranging from $80,000 to $110,000 depending on experience.

Benefits

Employer-paid health insurance

401k match

Generous time off

IKEA discounts

Qualifications

• 5+ years of experience in Operations or Marketplace Operations.
• Experience managing applicant flows and onboarding systems.
• Strong analytical skills required.

Responsibilities

• Own and optimize the global registration and onboarding funnel.
• Establish and manage registrant requirements.
• Develop and execute supply acquisition strategies.

Skills

Strategic operations

Problem-solving

Data-driven

Customer focus

Collaboration

Education

Bachelor's degree in Business, Economics, or related field

Tools

GSuite

SQL

Looker/Sigma

ATS tools like Fountain

Job description

London, England, United Kingdom; New York, New York, United States; San Francisco, California, United States

Taskrabbit is a marketplace platform that connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a hybrid company with employees distributed across the US and EU
• Built In — Best Places to Work (2022, 2023, 2024) Continually ranked across multiple national and regional categories.
• DataBird Journal — Workplace Diversity & Inclusion Awards
• #1 Best Companies for Diversity in 2019 & 2020
• #4 (2019) → #1 (2020) Best Companies for Women

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role is hybrid

Two days per week in one of our offices (NYC, SF, or London). We are unable to provide relocation support at this time. If you are interested in relocating to one of these markets, please indicate in our application questions.

About the Role

The Senior Specialist, Global Supply Acquisition, will own the end-to-end strategy, execution, and optimization of the registration and onboarding process, overseeing both Taskers (Taskrabbit) and Helpers (Dolly) across eight countries. This role is critical to maintaining healthy supply, improving operational efficiency, enhancing the registrant experience, optimizing registration funnel conversion, and improving registrant quality.

In 2024, Taskrabbit acquired Dolly. We’re seeking someone to manage acquisition, registration, and onboarding for both brands.

What You’ll Work On

• Own and optimize the global registration and onboarding funnel for all supply (Helpers and Taskers), improving conversion, registrant experience, and supply quality while reducing application time and costs.
• Establish and manage registrant requirements (market waitlisting/gating, document and information requirements), ensuring proper vetting and alignment with operational standards.
• Leverage our supply model to develop and execute supply acquisition strategies in collaboration with BI, Marketing, Partnerships, Country Managers, and Metro Leads to maintain healthy supply levels and meet fulfillment targets.
• Partner with Fulfillment and Tasker Success teams to ensure independent contractors are available in the right place at the right time to deliver high-quality customer experiences.
• Lead and support BPO teams responsible for executing registration tasks (application vetting, document verification, onboarding communications), ensuring accuracy, quality, and throughput.
• Collaborate cross-functionally with Product, Engineering, and CS to drive funnel improvements, automation, and scalable onboarding solutions.
• Drive operational excellence by mapping complex processes, developing metrics, and implementing creative solutions to optimize or automate key workflows.
• Define and track KPIs for supply health, funnel performance, acquisition costs, and ROI; build dashboards to monitor supply needs and inform strategy across markets.
• Support alignment across Taskrabbit and Dolly, ensuring supply strategies and standards are consistent across both brands and tailored to market needs.
• Lead and execute high-impact strategic initiatives, from running experiments to launching programs that drive top-of-funnel growth and reduce acquisition costs.

Who You Are

• A strategic operator who can balance long-term vision with day-to-day detailed execution.
• A problem solver who gets to the bottom of every issue and takes ownership to fix it.
• Data-driven, constantly seeking to test, measure, optimize, and improve.
• Customer-obsessed, focused on delivering an excellent onboarding experience to Helpers and Taskers.
• A strong collaborator across teams and regions.
• Comfortable operating at a fast pace in an entrepreneurial environment.
• An operational leader excited to scale complex marketplace businesses.

Qualifications

• Bachelor's degree in Business, Economics, or a related field, or equivalent experience.
• 5+ years of experience in Operations, Marketplace Operations, or similar fields.
• Experience managing applicant flows, onboarding systems, and/or supply acquisition (multi-sided marketplace preferred).
• Experience working with ATS tools like Fountain.
• Strong analytical skills; proficiency in GSuite, SQL, Looker/Sigma, and other data tools.
• Ability to travel 5% of the time.

Bonus Points if you have

• Experience managing offshore/BPO teams
• Experience with process automation

Compensation

Taskrabbit compensation is competitive and aligned with market rates. The base pay range for this position is $80,000 - $110,000. Final offer amounts may vary based on experience, qualifications, geography, and level.

You’ll love working here because

• Taskrabbit is a Hybrid Company. We value flexibility and regular in-person connection.
• The People. You will be surrounded by talented, supportive leaders and teams.
• The Diverse Culture. We believe diversity improves decisions; we strive for representation across teams.
• The Perks. Employer-paid health insurance and 401k match for US-based employees, generous time off, stipends, IKEA discounts, and more. Benefits vary by country.

Taskrabbit’s commitment to Diversity and Inclusion

We are an inclusive, equal opportunity employer. We do not discriminate on any protected characteristic and are committed to diversity and equity across the company and platform.