Senior Service Information Analyst

Royal London; Over Alderley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major mutual life company in the UK is looking for a Senior Service Information Analyst. This role requires experience in data and reporting, utilising tools like ServiceNow, Power BI, and Azure DevOps, to create impactful reports. You will engage with senior stakeholders, present data insights, and contribute to the continuous improvement of IT services. The position offers a hybrid working style and various benefits including generous leave and pension contributions.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Experienced in data and reporting, utilising relevant tools.
• Proven stakeholder engagement, including senior leadership.
• Working knowledge of ITIL Best Practice.

Responsibilities

• Build and deliver management information from scratch.
• Gather requirements from senior stakeholders.
• Present data in an easily consumable format.
• Lead community engagement and support best practice.

Skills

Data reporting

Stakeholder engagement

Analytical skills

ServiceNow

Power BI

Azure DevOps

ITIL Best Practice

Job description

Job Title: Snr Service Information Analyst

Contract Type: 12 month FTC

Location: Alderley Park, Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 29th Jan 2026

Royal London Group has an exciting opportunity for an experienced Service Information Analyst/Data Visualisation Engineer to drive advanced analytical reporting and deliver dynamic, impactful reports across COO. This role empowers data driven decision making and supports the continuous improvement of IT services.

About the Role

• Build and deliver management information (MI) from scratch.
• Gather requirements from senior stakeholders, demonstrating strong organisational skills, flexibility, and a deep understanding of infrastructure service management.
• Understand and present data in an easily consumable format which helps the Group identify priorities and areas for improvement.
• Lead community engagement and support strategy for reporting best practice.
• Work closely with Team Lead, Service Information Analyst, Configuration Manager and other roles across Service Management.

About You

• Experienced in data and reporting, utilising tools such as ServiceNow, Power BI and Azure DevOps.
• Proven stakeholder engagement, including senior leadership.
• Working knowledge of ITIL Best Practice.
• Highly organised with strong analytical skills.
• Open to candidates from any industry background.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background