Senior Service Designer & Change Lead — Remote

Version 1 Solutions Limited; Great Manson; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services provider in the United Kingdom is seeking a strategic Service Designer & Change Lead. This role focuses on shaping end-to-end services that meet user needs and leading organizational transformations. Responsibilities include collaborating with multidisciplinary teams, mapping service states, and implementing change strategies. The ideal candidate should possess strong service design expertise, excellent communication skills, and experience in change management methodologies. This role offers a flexible work environment and opportunities for career progression.

Benefits

Quarterly Performance-Related Profit Share

Flexible/remote working

Educational assistance

Qualifications

• Experience in service design with a focus on user needs.
• Skills in change management methodologies like ADKAR, Kotter’s 8-Step Process.
• Ability to facilitate workshops with diverse stakeholders.

Responsibilities

• Lead design strategies for end-to-end services.
• Map current and future service states.
• Implement change strategies within organizations.

Skills

Service Design Expertise

Change Management Capabilities

Systems And Organisational Thinking

Communication And Facilitation

Technical And Analytical Skills

Collaborative Working

Tools

Miro

Lucid

Figma

Job description

A leading technology services provider in the United Kingdom is seeking a strategic Service Designer & Change Lead. This role focuses on shaping end-to-end services that meet user needs and leading organizational transformations. Responsibilities include collaborating with multidisciplinary teams, mapping service states, and implementing change strategies. The ideal candidate should possess strong service design expertise, excellent communication skills, and experience in change management methodologies. This role offers a flexible work environment and opportunities for career progression.